REGISTRATION & SET UP
TRAINING GUIDES & VIDEOS
VIDEO MEETINGS
- Video Meeting Workflow
- Video or Phone Meeting Features
- Video Meetings Quick Guide
- Schedule Video Meetings
- Cancel a Scheduled Video Meeting
- Start a 'Phone' Meeting
PATIENT CONSULTATIONS
- Patient Consultation Workflow
- Patient Consultation Features
- Patient Consultation Screen Quick Guide
- Invite Patients to Join Your Virtual Clinic
- Search for a Patient in SK Virtual Visit
- I Cannot Find a Patient I Am Searching For
DASHBOARD & FEATURES
- Select Clinic - Switch Between Clinics You Work In
- Clinic > 'Invite Patients' & 'Patients' Tabs
- Clinic > Schedule Appointments
- Clinic > 'Home'
- Clinic > Appointment Reasons - Pre-Set Appointment Reasons and Durations
- Clinic > Clinic Settings - 'Appointment Notifications & Reminders' to Patients
VIDEO FEATURES AND TIPS
- Video Quick Guide
- Chat/Message and Upload Files While in a Video
- Dial In - Add a Phone Participant into a Video
- Change My Background While In a Video
- Change My View While in a Video
- Screen Sharing While in a Video
ACCOUNT INFO
- I Cannot Log Into My Account
- I Did Not Receive My Two-Factor Authentication (2FA) Code
- Update my Profile Information
- How Do I Change the Way My Name is Displayed in My Account?
- No Clinic(s) Listed after Logging Into My Account
- Deactivate a Clinic User's Account or Remove Them From a Virtual Clinic
FAQs
- Getting Started - Why Did I Receive an Email Invitation to Join a Clinic?
- Getting Started - Why Is My Email Address Not Being Accepted When Setting Up My Account?
- Appointments - Video Meetings vs Virtual Patient Consultations
- Appointments - Why is My Patient's Appointment Time Showing up with a Different Time on Their Device?
- Appointments - Why is My Patient Not Able to Enter a Scheduled 'Video Meeting'
- Can I Meet with Another Healthcare Provider to Share Care of a Patient on this System?