Getting Started - Why Is My Email Address Not Being Accepted When Setting Up My Account?

There may be two reasons why the email address you are attempting to enter is not being accepted when creating your account:

Reason 1

You have previously created a 'SK Virtual Visit' clinical user account using that email address.

Reason 2

The email you are entering was accidentally used to create a patient user account 

'Patient Users' access a platform that is specifically designed for patients.  Therefore, clinic users who wish to be seen as a 'patient', must create a separate patient user account, using a unique personal email, not their work email address. 

Your patient account email will need to be changed to a personal email address:

Step 1	Follow the instructions in this article to change the email address on your patient user account to a unique personal email address instead. Change My Account Email Address
Step 2	Once you have changed the email address on your patient account, log out of your patient user account.
Step 3	Return to your clinical user invitation email and follow the steps in the following article to create your clinical user account: Email Invite - JOIN Your Clinic as a Care Team Member

Contact our Help Desk for assistance.  See article - How Clinic Users Can Contact Us