Appointments - Why is My Patient Not Able to Enter a Scheduled 'Video Meeting'
Updated
For security and healthcare privacy, each video meeting, whether scheduled or not, has its own unique meeting link, ID and passcode and should not be used with another patient's appointment.
The meeting link, ID & passcode may be from a previous or future appointment date/time
The meeting link, ID & passcode may have been sent to them in error and belongs to another patient
The patient is attempting to access with the wrong meeting link
Although the patient should be able to re-attempt to join, if 'Decline' was selected more than once, they will get an error.
If necessary, a new meeting will have to be started and new meeting information sent to the patient/ participants.
The meeting host or another member from the same clinic who are also attending the appointment, inadvertently 'Declined' the patient from entering
When 'End Call for All' is selected and confirmed, the meeting is over. The meeting link, ID & passcode are broken and are no longer usable. All participants who are present will be bumped from the meeting and any who attempt to join will receive an error message.
If necessary, a new meeting will have to be started and new meeting information sent to the patient/ participants.
The meeting host or another member from the same clinic who are also attending the appointment, inadvertently ended the meeting