FAQs
- What is the Difference Between 'Meet Now' Video Meetings and Virtual Patient Consultations'?
- Can I Meet with Another Healthcare Provider to Share Care of a Patient on this System?
- Getting Started - Why Did I Receive an Email Invitation to Join a Clinic?
- Getting Started - Why Is My Email Address Not Being Accepted When Setting Up My Account?
- Logging Into My Account - Why Can't I Log In?
- Logging Into My Account - Why Did I Not Receive My Two-Factor Authentication (2FA) Code?
- Patient Appointments - Why is My Patient's Appointment Time Showing up with a Different Time on Their Device?
- Patient Appointments - Why is My Patient Not Able to Enter a Scheduled Video Meeting
- Mobile APP for Providers - What 'SK Virtual Visit' Features are Available?
- What is the Cost for My Clinic to Use the 'SK Virtual Visit' System?
- PHI - Where Is My Patients' Personal Health Information (PHI) Stored? Is it in Canada?
- How To Change the Default Email System on My Laptop/Computer
- Why Am I Not Getting Notified When a Scheduled Appointment is Cancelled?
- PATIENTS - I Cannot Find a Patient I Am Searching for in My Virtual Clinic
- What Happens to a Patient When a Clinician is Deactivated or Removed from a Clinic?