Virtual Video Meeting:
- Video meetings are a way to meet with others (specialists, clinicians, patients, patient's family members or caregivers) via video or phone when patient info and history, past consultations, consultation notes, are not required.
- Multiple participants may be invited to join into the video.
- Participants from outside the host's virtual clinic, must be admitted by the host.
- Participants DO NOT require a 'SK Virtual Visit' account to join a video meeting.
- Participants are sent the meeting 'Join-In Information' (meeting quick link, ID and passcode) and simply join by clicking the 'https://...' quick link in the email they receive.
- Meetings can be held immediately (on demand) or scheduled into the healthcare provider's clinic schedule.
- Meeting info, such as type (video/phone), participants, date and a short note (if added after the meeting ends) are stored under 'Meet Now' > 'Past Meetings' for future reference. There, a 'Search' feature is available with criteria such as participant name, date range, care team member, and meeting type.
- The meeting ID or meeting name may be manually entered into your EMR for future reference.
Video Meetings: multiple participants may be invited by the clinic to attend with a meeting ID and passcode.
Phone Meetings: two participants only. The healthcare provider's phone number will not be displayed to the patient.
You may wonder, 'Why use Lumeca Health to have a phone meeting, rather than simply using my office phone?' Phone meeting info is kept for future reference (similar to the info kept for video meetings).
Your phone call may be indicated by a 1-833# or the healthcare clinic's name.
Virtual Patient Consultation:
- Patients DO require a 'SK Virtual Visit' account to access their patient consultation.
- Patients must be invited by the clinic, to join as a virtual patient.
- Patient consultations include patient information and history, past consultations, and consultation notes (if entered). Their information is saved within the system.
- Patient consultations are always booked into the healthcare provider's clinic schedule.
- Patients may invite up to two family members, caregivers or others to their virtual appointment. The invitation is sent by email and will include the unique meeting ID and passcode. When invited by the patient, invitees must create a 'SK Virtual Visit' account and will only have access to the video portion of the consultation.
- Healthcare providers may invite multiple guests (specialists, clinicians, patient family members or caregivers) to their patient's virtual consultation as well. The invitation is sent by email and will include the unique meeting ID and passcode. When invited by the healthcare provider, a 'SK Virtual Visit' account is NOT required and guests will only have access to the video portion of the consultation.
- Patient virtual consultations will include a video call or, in certain situations, can include a phone call.
- Patient Consultations are stored under 'Consultations' > 'Search for Consultations' for future reference. There, a 'Search' feature is available with criteria such as Consult ID Patient Name, Province, Consultation Status, Care Team Members and Date Range.