Video layout where the speaker shows larger to other participants
Click the 'Enter Speaker View' button
Video layout where all participants are equal size on a grid
Note: shared screens are not visible in this view.
Click the 'Enter Gallery View' button
Mute/unmute yourself
Click the 'Mute' button
Set/change your system microphone or speaker (system, Bluetooth or detachable)
Access under the drop-down arrow beside 'Mute'
Turn your video off/on
Click the 'Video' button
Set/change your system camera (system, Bluetooth or detachable)
Change video background to blur or upload an image. Recommended background image size: 1280 x7 20 pixels or DPI 72 pixels/inch.
Access under the drop-down arrow beside 'Video'
Flip between the available mobile device cameras
See a list of all participants
See who is muted/unmuted
See who has their camera on or off
'Mute All' participants
'Remove' participant(s)
Access by clicking the 'Participants' button
Select 'Mute All', OR
Select the 'X' to immediately remove a participant from the video
Mute/unmute a specific participant
Remove a specific participant
In 'Gallery' view, click the 3 dots in the lower-left corner of a participant's video
Select 'Mute / Unmute', OR
Select 'Remove', then 'Confirm'
Chat with participants
Click the 'Chat' button and type your message into the 'Message' bar
Upload photos or documents for viewing. The icon is found under the 'Message' bar.
Click the 'Chat' button, then the camera/ document icon
Video host must enable who can share their screen
Default is set to 'Providers Only' allowed to share their screen.
Click the drop-down arrow beside 'Share Screen', then select 'Everyone' to allow other participants to share their screen
Participants can share their screen
Click the 'Share Screen' button and select the screen to be shared
Annotate on shared screen
Appears once a screen is shared.
Click the 'Annotations' button, then draw on the screen with your mouse
Invite participants to join by phone only
Click the 'Dial In' button, enter the participant's display name and phone number, then click 'Dial In Now'
This is turned off by default and requires a request to your Organizational Approver to be turned on.
Feature to record the video call.
Participants will be prompted that recording has started and are given the option to stay or leave the video.
If available, click the 'Record/Stop Recording' button
End Call for All - ends the video chat completely. Only avail to the host or participants who are part of the host's clinic care team.
Leave Call - leave the video chat. If participants leave the call, the video will stay active for a short time, allowing them time to re-enter the video.
Click the red 'Leave Call' button, then select one of the two options.
For additional info see the section called, "Video Features and Tips" under the "Clinic User Support" section.
