Features & actions of a video call and the video screen -
Using a laptop/desktop on the WEB:
Available Actions (see screenshots below):
Admit/Decline participants
Enter/Exit Full Screen
Speaker View
Gallery View
Mute/Unmute self and individual participants
Mute All (will not mute host)
Turn video on/off
Change/blur video background
View list of participants
Remove participants
Chat
Upload documents, videos and photos
Share screen & annotate with option to enable screen sharing for participants
Dial-in participants via phone
Record video (if features is permitted & enabled by HSP)
End Call for All
Leave call and return
Using a mobile device on the WEB:
Available Actions:
Using a mobile device on the SK Virtual Visit APP:
Available Actions:
Features/Actions
Action
Action Description
Computer on Web
Mobile on Web
Mobile on App
Host must 'Admit' or 'Decline invited participants (other healthcare providers, patient's family or caregivers) who have been invited to join the video
Click either 'Admin' or 'Decline'
Yes
Yes
Yes
Activate/deactivate full screen
Click the 'Enter/Exit Full Screen' button
Yes
No
No
Video layout where the speaker shows larger to other participants
Click the 'Enter Speaker View' button
Yes
No
Yes
Video layout where all participants are equal size on a grid
Note: shared screens are not visible in this view.
Click the 'Enter Gallery View' button
Yes
Yes
No
Set/change your microphone (system, Bluetooth or detachable)
Mute/unmute yourself
Access under the drop-down arrow beside 'Mute'
Yes
n/a
Yes
n/a
n/a
Yes
n/a
Select a different microphone or speaker
Access under the drop-down arrow beside 'Mute'
Yes
No
No
Set/change your system camera (system, Bluetooth or detachable)
Turn your video off/on
Access under the drop-down arrow beside 'Video'
Yes
Yes
n/a
Yes
n/a
Change video background to blur or upload a different background. Recommended background image size: 1280 x7 20 pixels or DPI 72 pixels/inch.
Access under the drop-down arrow beside 'Video'
Yes
No
No
Flip camera from front to back camera
No
No
Yes
See a list of participants who are in the video
See who is muted/unmuted
See who has their camera on or off
'Mute All' participants
'Remove' participant(s)
Access by clicking the green 'Participants' button
Select 'Mute All', OR
Select the 'X' to immediately remove a participant from the video
Yes
Yes
Yes
Mute/unmute a specific participant
Remove a specific participant
In 'Gallery' view, click the 3 dots in the lower-left corner of a participant's video
Select 'Mute / Unmute', OR
Select 'Remove', then 'Confirm'
Yes
No
No
Chat with participants
Click the green 'Chat' button and type your message into the 'Message' bar
Yes
Yes
Yes
or
Upload photos or documents for viewing. The icon is found under the Message or Chat bar.
Click the green 'Chat' button, then the camera/ document icon
Yes
Yes
Yes
Video host must enable who can share their screen
Default is set to 'Providers Only' allowed to share their screen. Click the drop-down arrow beside 'Share Screen', then select 'Everyone' to allow other participants to share their screen
Yes
Yes
Yes
Participants can share their screen
Click the green 'Share Screen' button and select the screen to be shared
Yes
No
No
Appears once a screen is shared. Ability to draw onto a shared screen
Click the green 'Annotations' button, then draw on the screen with your mouse
Yes
No
No
Invite participants to join by phone only
Click the green 'Dial In' button, enter the participant's display name and phone number, then click 'Dial In Now'
Yes
Yes
Yes
Feature to record the video call. This is turned off by default and requires a request to your Organizational Approver to be turned on.
Participants will be prompted that recording has started and are given the option to stay or leave the video.
If available, click the green 'Record/Stop Recording' button
Yes
Yes
Yes
End Call for All - ends the video chat completely. Participants from outside the virtual clinic do not have this button.
Leave Call - leave the video chat. If participants leave the call, the video will stay active for a short time, allowing them time to re-enter the video.
Click the red 'Leave Call' button, then select one of the two options.
