Chat messages are seen by ALL participants of the video session.
Chat features covered in this article include:
- Open Chat
- Enter a Message into Chat
- Attach photos, documents or videos for viewing
- Hide a message or attached photo, document or video from Chat
- Access a Hyperlink from within Chat
Open Chat:
- Click the green 'Chat' button. The Chat screen will appear.
Enter a Message into Chat:
- Type your chat message and press 'Send'. All participants will see the chat message.
Attach photos, documents or videos for viewing:
Step 1 - Click the camera/document icon found under the Message bar.
Step 2 - Note the supported file formats listed. Choose one of the available options:
- Drag and Drop from a saved location on your device
- Choose a saved file from your device
- Take a webcam photo
Your photo/document/video will upload into the 'Chat' section.
For more instructions when using a mobile device, see article - Upload a Photo or Document for the Doctor to View During Your Virtual Appointment
Hide a message or attached photo, document or video:
- Hover your cursor over the message or attached file. Click 'Unsend Message'.
- Enter the reason you wish to hide your message/photo/document, then tap 'Unsend Message'. Note: the 'Reason' is not visible to anyone in the video session, nor does it appear in the Chat.
Your message/photo/document will be replaced with 'Message Unsent.'
Access a Hyperlink from within Chat:
- Click on the hyperlink, note the Warning, then tap 'Continue'.