Patients may upload photos, documents and videos while in their virtual appointment, for their healthcare provider to review.
| Do not upload 'sensitive or private' images of health issues unless your healthcare provider first requests you to do so. |
This article covers uploading files during:
Virtual Meetings - Using the WEB on a Laptop/Desktop
Step 1 - Click the 'Chat' button along the bottom of the screen. The 'Chat' screen will appear.
Step 2 - Click the picture/gallery icon found under the Message bar.
Step 3 - Note the supported file formats listed. Choose one of the available options:
- 'Drag and Drop' - drag over a document, photo or video from a saved location on your device.
- 'Choose File' - select a document, photo or video from a saved location on your device.
- 'Take Webcam Photo' - take a new photo to upload, using the camera on this device you are using.
Your photo/document/video will upload into the 'Chat' section.
Documents and videos will have to be downloaded for viewing.
Note: when using a laptop/desktop, the participant who shared a photo, video or document may unsend the file by hovering their mouse over the file and clicking 'Unsend Message', then enter a reason and confirm. Note: your 'Reason' is not visible to anyone in the video session, nor does it appear in the Chat.
Access a Hyperlink from within Chat:
- If someone shares a link to a webpage, when you click on the hyperlink, note the 'Warning', then tap 'Continue'. The webpage will open in a new screen. You will remain in your video session on the original screen.
Virtual Meetings - Using the WEB on a Mobile Device
Step 1 - Click the 'Actions' button along the bottom of the screen, then choose 'Chat'.
Step 2 - Click the picture/gallery icon found under the Message bar.
Step 3 - Choose the document, video or photo from the available options.
Virtual Meetings - Using the APP on a Mobile Device
Step 1: Tap the '3 dots' found in the upper-right corner of the screen, then select 'View Text Chat'.
Step 2 - Click the picture/gallery icon found under the Message bar.
Step 3 - Choose the document, video or photo from the available options.
Patient Consultations - Using the WEB on a Laptop/Desktop
Step 1 - Click the picture/gallery icon found under the Message bar.
Step 2 - Note the supported file formats listed. Choose one of the 3 available options:
- Drag and Drop from a saved location on your device
- Choose a saved file from your device
- Take a webcam photo
The photo/document/video will upload into the 'Chat' section.
Documents and videos will have to be downloaded for viewing.
Note: when using a laptop/desktop, the participant who shared a photo, video or document may unsend the file by hovering their mouse over the file and clicking 'Unsend Message', then enter a reason and confirm.
Access 'Chat' After Entering a Video with your Provider:
Step 1 - Click the 'Chat' button along the bottom of the screen. The 'Chat' screen will appear.
Step 2 - Continue with the same steps as above under 'Video Meetings - Using the WEB on a Laptop/Desktop'.
Access a Hyperlink from within Chat:
- If someone shares a link to a webpage, when you click on the hyperlink, note the 'Warning', then tap 'Continue'. The webpage will open in a new screen. You will remain in your video session on the original screen.
Patient Consultations - Using the WEB on a Mobile Device
Step 1 - Click the picture/gallery icon found under the Message bar.
Step 2 - Note the supported file formats listed. Choose one of the 3 available options:
- Drag and Drop from a saved location on your device
- Choose a saved file from your device
- Take a webcam photo
The photo/document/video will upload into the 'Chat' section.
Access 'Chat' After Entering a Video with your Provider:
Step 1: Tap the '3 dots' found in the upper-right corner of the screen, then select 'View Text Chat'.
Step 2 - Continue with the same steps as above under 'Video Meetings - Using the WEB on a Mobile Device'.
Patient Consultations - Using the APP on a Mobile Device
Step 1 - Click the picture/gallery icon found under the Message bar.
Step 2 - Choose the document, video or photo from the available options.
The photo/document/video will upload into the 'Chat' section.
Access 'Chat' After Entering a Video with your Provider:
Step 1: Tap the '3 dots' found in the upper-right corner of the screen, then select 'View Text Chat'.
Step 2 - Continue with the same steps as above under 'Video Meetings - Using the APP on a Mobile Device'.
Also see: How to Take a Good Quality Photo