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The 'Pre-Call Test' / 'Test Your Connection'

Ev M
Updated

* Depending on your role or job title, your screen may differ from the screenshots below, however the dashboard and functionality will be the same *

The 'Pre-Call Test' is a brief (approximately 30 second) check of your device's:  

  • Connectivity to internet and servers
  • Camera (availability & quality)
  • Microphone (availability & quality)
  • Internet Browser
  • Bitrate Statistics *
  • Proxy Servers *

It is advisable to perform a 'Pre-Call Test' each time you log into 'SK Virtual Visit' (or more often) to ensure everything is working properly on your device. 

Information in this article includes:

The 'Pre-Call Test'

Step 1 - Log into your 'SK Virtual Visit' account. 

On the APP Using a Mobile Device:

Tap ‘ Menu’ along the bottom of the screen, then select ‘Pre-Call Test’.

     

On the ‘WEB’ Using a Mobile Device:

  • Tap the ‘3 lines’ at the top-left of the screen, then select ‘Account’ > ‘Pre-Call Test’.

     

On the ‘WEB’ Using a Laptop/Desktop:

  • Tap ‘Account’ along the left navigation bar, then select ‘Pre-Call Test’.

Step 2 - Review the screen, making sure that:

  • You are connected to the internet
  • Your camera and microphone are connected
  • You have allowed access to your microphone and camera
  • No other apps on your device are currently using the camera or microphone

When ready, click 'Start Test'.

Step 3 - Set your device on a stable surface and speak during the test, to ensure proper camera and microphone testing.

Step 4 - If you are prompted anywhere on the screen for camera and microphone permission, press 'Allow'.  Your prompt may look different than this screenshot, depending on your device however, you must still 'Allow' or 'Enable' your camera and microphone here.

The test will take approximately 30 seconds, then will time out automatically.

Test results will appear on your screen.  See section 'The Test Results'.

 

The 'Test Your Connection' Feature

Step 1:  Using the same device you are using to attend your video meeting, open the email or SMS text message and click the 'https://...' quick link sent to you. 

SMS Text:                                    Email:                                                                                                         

     

Step 2 - You may next see the following screen.  If you do not see this screen, skip to 'Step 3' below.  If you see this screen, choose either:

  • 'Continue on Web', OR
  • Tap either 'Apple App Store' or 'Google Play Store' and download the 'Lumeca Health' APP. 

Step 3 - Step 3 - If prompted to 'Allow' your camera and microphone for this website, click 'Allow' for both.

         

Step 4 -The 'Join a Meeting' screen (you are not yet in the video meeting)::

On the ‘APP’ Using a Mobile Device:

Tap 'Test Audio and Video' and continue with the steps above under the 'Pre-Call Test' section.

On the ‘WEB’ Using a Mobile Device:

Tap 'Test Your Connection' and continue with the steps above under the 'Pre-Call Test' section.

On the ‘WEB’ Using a Laptop/Desktop:  

Test Tap 'Test Your Connection' and continue with the steps above under the 'Pre-Call Test' section.

The Test Results

Test results will appear on your screen.  It is important that you receive checkmarks in the left column of the test results.

Definition of other test result terms:

Bitrate The amount of video data transmitted (a higher bitrate usually translates to better quality)
Round Trip Time The time it takes for data packets to complete a round trip from source to destination and back, so basically the efficiency and reliability of your network connection
Packet Loss Incomplete or delayed data transmission

If the Pre-Call test fails or the results are poor:

  • Make sure other applications on your laptop/computer are not using your camera or microphone or they are closed
  • Double-check your internet connection, as slow internet speeds can affect the quality of your video session
  • If possible, use an ethernet or wired connection instead of wireless
  • If you are using an external camera/microphone, make sure they are plugged in and set as a system default.  You may have to plug into an alternate USB port for the connection to be successful.

 

FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlp2567/mac

FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac

FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON WINDOWS https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8

FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON WINDOWS https://support.microsoft.com/en-us/windows/how-to-use-the-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22

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