Virtual visits can be a new experience for many and it is our desire to help SK Virtual Visit users have the best experience while using the platform.
There are two ways your healthcare provider can meet with you using SK Virtual Visit:
- Video Meetings (an account is not required)
- Patient Consultations which include chat and a video session (an account is required)
Before a virtual appointment, you can expect:
- To receive email messages and/or text messages from the healthcare provider or their clinic appointment:
- appointment notifications and reminders - see "Will I Be Notified/Reminded About My Upcoming Scheduled Virtual Appointment?"
- a request to create a SK Virtual Visit account and join the clinic as a virtual patient - see "Join Your Healthcare Provider's Virtual Clinic When Invited"
- To ensure the camera, speakers and microphone on your device are working properly - see "Make Sure Your Device is Ready for Your Virtual Appointment"
- To check into the virtual appointment before the healthcare provider joins you - see "How To Join a Video 'Meeting' I Am Invited To" or "How to Join a Virtual Patient Consultation/ Appointment"
During a virtual appointment, you can expect:
- The healthcare provider to identify themselves
- To chat/message with the healthcare provider during the appointment
- To be asked to present your identification, such as health card and photo identification
- To invite other participants (family, caregivers, or other healthcare providers giving you care) to join yourself and your healthcare provider in your virtual consultation and also accept or decline individuals whom you have invited - if required. See "Invite a Guest To Join Your Virtual Appointment (Family Member, Caregiver or Another Healthcare Provider)"
- Other healthcare providers and care team members to join the consultation - with your consent
- To be asked to upload documents to the chat for your healthcare provider to review - with your consent. See "Upload a Photo or Document for the Doctor to View During Your Virtual Appointment"
- The healthcare provider to also upload documents to the chat - if required
- To upload photos of a specific area of concern you wish the healthcare provider to assess
- To have a video call with the healthcare provider and other invited participants
- To wait within the consultation while your healthcare provider has a video chat with another member of their clinic care team
During a virtual appointment, you would be expected to:
- Be in a private and quiet area
- Keep your tablet or phone relatively still to help with audio and video quality
- Not be driving a vehicle during the consultation
- Remain in front of the camera for the provider to see you
- Speak clearly for the provider to hear you
- Let the provider know if there is someone with you during the consultation
- Introduce the individual
- Mute yourself, if necessary, to limit disturbance, in case of high-level background noise
- Present concerns as directly as possible
- Provide feedback if requested
*You can leave the video chat or consultation at any moment
After a patient consultation, you can:
- View the consultation as often as needed - viewing chat notes, uploaded documents or photos (not available for the video meetings feature)
- Request to close a consultation which is still active and 'In Progress' (not available for the video meetings feature)