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How To Join a Video Meeting I Am Invited To

Ev M
Updated

As a patient, family member or caregiver, a healthcare provider may send you an invitation to join a video meeting with them. 

  • You may join these video meetings whether you have a 'SK Virtual Visit' account or not, as long as the meeting host allows you in.
  • You may join on a mobile device or a laptop/desktop.

The invitation is sent to you by email and includes:

  • meeting title
  • date
  • time
  • meeting link (https://...)
  • meeting ID
  • meeting passcode

 

  • Option 1:  Using the meeting link provided in the invitation email (no 'SK Virtual Visit' account required and no login needed if you have an account)
  • Option 3:  From the 'SK Virtual Visit' Home screen (after logging into your account)
This article covers three ways to join:

Note: To cancel your scheduled video meeting, contact your healthcare provider's clinic directly.

 

Option 1 - 

Using the Meeting Link Provided in the Email

See this instructional video which covers Option 1:  How to Join a Video Meeting Using a Mobile Device

Step 1:  Using the same device you are using to attend your video meeting, open the email and click the 'https://...' meeting link provided to you. 

SMS Text:                                                     Email:

         

 If the meeting link does not work:

  1. Highlight the link information:  Hover your mouse cursor over the meeting link and click the left mouse button until the entire line is highlighted
  2. Copy it to your clipboard:  Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'
  3. Paste the link:  Open your web browser, click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'

Step 2 - When using your mobile device, you may see with the following green screen.  If you do not see this screen, skip to 'Step 3' below.  If you see this screen, choose either:

   

Step 3 - Whenever prompted, click 'Allow' for both your camera and microphone for this website.  

Your prompt may differ slightly from these examples, depending on what device & browser you are using.

Chrome Browser:

Edge Browser:

Step 4 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your connection, audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately one minute then will provide results.
  • The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • It is recommended you leave your microphone and camera ‘ON’ - you may turn the camera OFF and/or mute yourself once in the video, if desired.
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Mobile device on WEB:                                      Mobile device on the APP:

        

Laptop/computer on WEB:

Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual.  When ready, the host will allow you in and you will be taken into the video meeting. 

If the meeting host declines you entry, you will receive the following message.   If this is a mistake, contact the meeting host to have another invitation sent to you.

mceclip2.png

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

Option 2 - 

From the 'SK Virtual Visit' Log-In Screen

Step 1 - Go to the Log-in screen:

 Download and open the “SK Virtual Visit” APP

Or, open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a mobile device:
 Open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a laptop/desktop:

 

Step 2 - If you have downloaded the 'SK Virtual Visit' APP, the first time you access it, you may see this green screen.  Click the 'Log In or Sign Up' button.

Step 3 - Do not enter an email address or password, create an account or log in.  At the bottom of the screen, click 'Join Meeting Now/Join Meeting'.

Any device on WEB:                                     Mobile device on the APP:

         

Step 4 - Whenever prompted, click 'Allow' for both your camera and microphone for this website.  

Your prompt may differ slightly from these examples, depending on what device & browser you are using.

Chrome Browser:

Edge Browser:

Step 5 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your connection, audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately one minute then will provide results.
  • Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • Add your name to identify yourself - REQUIRED.
  • It is recommended you leave your microphone and camera ‘ON’ (then may turn the camera OFF and/or mute yourself once in the video, if desired).
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Mobile device on WEB:                                        Mobile device on the APP:

             

Laptop/computer on web:

Step 6 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 7 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual.  When ready, the host will allow you in and you will be taken into the video meeting. 

If the meeting host declines you entry, you will receive the following message.   If this is a mistake, contact the meeting host to have another invitation sent to you.

mceclip2.png

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

Option 3 - 

From the Home Screen if Logged Into Your 'SK Virtual Visit' Account

Step 1 - Go to the Log-in screen:

 Download and open the “SK Virtual Visit” APP

 Or, open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a mobile device:
 Open your internet browser and go to https://virtualvisit.saskatchewan.ca/
If using a laptop/desktop:

 

Step 2 - Log in with your email address and password.  If needed, refer to Zendesk article - 'Log Into My 'SK Virtual Visit' Patient Account'

Step 3 - On the 'Home' screen, click 'Invited to a Meeting?/Join Video Meeting'.

Mobile Device on the WEB:                                 Mobile device on the APP: 

                

Laptop/Computer on Web:

Step 4 - Whenever prompted, click 'Allow' for both your camera and microphone for this website.  

Your prompt may differ slightly from these examples, depending on what device & browser you are using.

Chrome Browser:

Edge Browser:

Step 5 - The 'Join a Meeting' screen:

  • If on the web on any device, you should see yourself in video and see the microphone volume bar moving.  Note: you are not yet in the video meeting.
  • You may test your connection, audio and video equipment by clicking ‘Test Your Connection/ Test Audio and Video’. The test takes approximately one minute then will provide results.
  • Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message. 
  • As you are logged in, it is not necessary to add your name to identify yourself, as the system pulls this from your account information.
  • It is recommended you leave your microphone and camera ‘ON’ (then may turn the camera OFF and/or mute yourself once in the video, if desired).
  • If you want your camera/microphone settings and name saved for next time, check ‘Remember my preferences’.

Mobile device on WEB:                                      Mobile device on the APP:

             

Laptop/computer on WEB:

Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - You will be prompted to stay on this page. This is similar to a doctor’s 'waiting room', only it’s virtual.  When ready, the host will allow you in and you will be taken into the video meeting. 

If the meeting host declines you entry, you will receive the following message.   If this is a mistake, contact the meeting host to have another invitation sent to you.

mceclip2.png

If you drop from the meeting by mistake or due to poor internet, you may re-enter it by again clicking the ‘https://…’ quick link in your email, as long as the meeting is still active.

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