As a patient, family member or caregiver, a healthcare provider may send you an invitation to join a video meeting with them. You may join these video meetings whether you have a 'SK Virtual Visit' account or not, as long as the meeting host allows you in.
The invitation is sent to you by email and includes:
- meeting title
- date
- time
- quick link (https://...)
- meeting ID
- meeting passcode
There are three ways to join:
Option 1: Using the quick link provided in the invitation email (no 'SK Virtual Visit' account required)
Option 2: From the 'SK Virtual Visit' Log-In screen (no need to login) https://virtualvisit.saskatchewan.ca/app/?screen=login
Option 3: From the 'SK Virtual Visit' Home screen (after logging into your account)
Option 1 - Using the Quick Link Provided in the Email
Step 1: Using the same device you are using to attend your video meeting, open the email and click the 'https://...' quick link provided in the email.
SMS Text: Email:
If the quick link does not work, highlight the hyperlink information by hovering your mouse cursor over the link and clicking the left mouse button once (the entire line should be highlighted), then:
- Copy it to your clipboard: Press Ctrl+C (Windows) or Command+C (Mac) or right-click on your mouse and choose 'Copy'.
- Open your web browser. Click into the address line, press Ctrl+V (Windows) or Command+V (Mac) or right-click on your mouse and choose 'Paste'.
Step 2 - Whenever you are prompted, click 'Allow' for both your camera and microphone for this website.
Step 3 - When using your mobile device, you may be prompted with the following green screen. If you do not see this screen, skip to 'Step 4' below. If you see this screen, choose either:
- 'Continue on Web', OR
- Tap either 'Apple App Store' or 'Google Play Store' and download the 'SK Virtual Visit' app.
Step 4 - The 'Join a Meeting' screen:
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
- If on the web on a mobile device, you must scroll down to see the entire screen.
- If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-Call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
- The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message.
- Add your name to identify yourself (your name is required).
-
Ensure there are checkmarks
beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.
Mobile device on web: Mobile device using the APP:
| When using a mobile device on web, scroll down to see the entire screen... |
Laptop/computer on web:
Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.
Step 6 - Wait to be admitted into the meeting.
As a security measure, you must be allowed access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.
If this is a mistake, contact the meeting host to have another invitation sent to you.
If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.
See this instructional video which covers Option 1 on Mobile: How to Join a Video Meeting Using a Mobile Device
Option 2 - From the 'SK Virtual Visit' Log-In Screen
Step 1 - If using a mobile device, you may download and open the “SK Virtual Visit” APP or, stay on the web on any device and go to the login screen at https://virtualvisit.saskatchewan.ca/
- iOS for Apple mobile cell phone and iPad products - Apple App Store
- Android mobile products - Google Play Store
Step 2 - On the Log In screen, do not enter an email address or password and do not log in. At the bottom of the screen, click 'Join Meeting/Join Meeting Now'.
Using the App: On the Web:
Step 3 - If you are prompted, click 'Allow' for both your camera and microphone for this website.
Step 4 - The 'Join a Meeting' screen:
-
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
- If on the web on a mobile device, you must scroll down to see the entire screen.
- If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
- Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
- Add your name to identify yourself (your name is required).
- Ensure there are checkmarks
Mobile device on web: Mobile device using the APP:
| When using a mobile device on web, scroll down to see the entire screen... |
Laptop/computer on web:
Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.
Step 6 - Wait to be admitted into the meeting.
As a security measure, you must be allowed access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.
If this is a mistake, contact the meeting host to have another invitation sent to you.
If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.
Option 3 - From the Home Screen if Logged Into Your 'SK Virtual Visit' Account
Step 1 - If using a mobile device, you may download and open the “SK Virtual Visit” APP or, stay on the web on any device and go to the login screen at https://virtualvisit.saskatchewan.ca/
- iOS for Apple mobile cell phone and iPad products - Apple App Store
- Android mobile products - Google Play Store
Step 2 - Login using your login credentials - email address and password.
Step 3 - On the 'Home' screen, click 'Join Meeting/Invited to a Meeting?'
Mobile Device on the WEB: Mobile device on the APP:
Laptop/Computer on Web:
Step 4 - The 'Join a Meeting' screen:
- If on the web, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
- If on the web on a mobile device, you must scroll down to see the entire screen.
- If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Run Pre-call Test/Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
- Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
- Add your name to identify yourself (your name is required).
-
Ensure there are checkmarks
Mobile device on web: Mobile device using the APP:
| When using a mobile device on web, scroll down to see the entire screen... |
Laptop/computer on web:
Step 5 - When ready to join the video meeting, click 'Join/Join Meeting'.
Step 6 - Wait for the meeting host to 'Admit' you into the meeting.
As a security measure, you must be granted access. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message:
If this is a mistake, try entering the meeting a second time. If you are still unable to get in, contact the meeting host to have another invitation sent to you.
Step 7 - Once access has been granted, when prompted, click 'Allow' for both your camera and microphone for this website.
If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.