This may happen when the same email address was used to create your patient user account as you are attempting to use for your clinical user account. Shared email addresses will not be accepted by the system as email addresses are unique account log-in identifiers.
'Clinical users' work in one or more healthcare clinics/facilities and must be invited to create an account and join the SK Virtual Visit virtual clinic(s). If they work in more than one clinic, only one account is required, and they must be invited to join each clinic with separate emails. When creating their account, they should use a unique work email address (which may be their SHA or USASK email address).
'Patient Users' access a platform that is different than the clinical platform. Therefore, clinical users who wish to use SK Virtual Visit as a 'patient', must also create a separate patient user account, using a unique personal email, not their work email address.
Similarly to other patient users, clinic staff must be invited by a virtual clinic to join that clinic as a patient via an invitation email/text or with an 'invite code' provided to them by the healthcare clinic.
Your patient account email will need to be changed to a personal email address:
Step 1: Follow the instructions in this article to change the email address on your patient user account to a unique personal email address instead.
Change My Account Email Address
Step 2: Once you have changed the email address on your patient account, log out of your patient user account.
Step 3: Return to your clinical user invitation email and follow the steps in the following article to create your clinical user account:
Email Invite - JOIN Your Clinic as a Care Team Member
If you have trouble once you get to Step 3, please contact the SK Virtual Visit support team at:
- email: email@example.com
- phone: 1-888-316-7446 ext 1 > 1 > 2