When your healthcare provider's clinic is seeing you in a patient consultation:
- You will be invited to join their clinic as a virtual patient
- You must accept that invitation using the email or text message they send you
- You must create a 'Lumeca Health' account
- You must log into your account
- See article - Join Your Healthcare Provider's Virtual Clinic When Invited
Access your consultation from the 'Home' screen |
Access your consultation from the 'Consultations' tab |
Navigate the 'Appointment' screen |
From the 'Home' Screen
Step 1 - Log into your SK Virtual Visit account. See article - Account Login and Logout
Step 2 -
Using the APP:
At the top of the Home screen, tap View Your Upcoming Scheduled Appointment. This message appears for today's appointment(s) only.
Using the WEB:
On the Home screen, find and tap on your appointment under Upcoming Appointments or Active Appointments.
Step 3 - Continue with instructions below under The Appointment Screen.
From the 'Consultations' Tab
Step 1 - While on the Home screen, select Consults.
Step 2 - Click Upcoming or In Progress, then find and select your appointment.
Note: Consultations automatically move from Upcoming to In Progress as soon as any participant, including you or your healthcare provider, enters.
Using the APP:
On the bottom navigation bar, tap Consults > Upcoming > then click directly on the appointment.
Using the WEB:
On the left navigation bar, tap Consultations > Upcoming > View Appointment
The Appointment Screen
Note: you are not yet in the consultation
Your scheduled appointment will appear with the following features:
- Invite Participant – patients may invite up to 2 guests (family members, caregivers or additional healthcare providers) to join the video portion of their consultation. See article - Invite a Guest To Join Your Virtual Appointment.
- I’m Ready for My Appointment – this button will only activate within 10 minutes of your appointment time to prevent you from entering too early. See instructions below.
- Request to Cancel Appointment - See article - How Do I Cancel My Scheduled Appointment.
I'm Ready for My Appointment
Select 'I'm Ready for My Appointment' which is highlighted and active at approximately 10 minutes before your scheduled appointment time. Until that time it is greyed out and unavailable.
You will be taken into the consultation chat area where you should remain ready and wait for the doctor. This is similar to your doctor's waiting room. The doctor will message in the chat once they enter the consultation. Respond to them with a chat message.
See article - Steps After Entering My Scheduled Virtual Appointment.