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Upload a File (Photo, Video or Document) During Your Virtual Appointment

Ev M
Updated

Patients may upload photos, documents and videos while in their virtual appointment, for their healthcare provider to review. 

Do not upload images of health issues from 'sensitive or private' areas on your body unless your healthcare provider first requests you to do so.  

Files are uploaded into the 'Chat' window in both:

  1.  Virtual Meetings
  2.  Patient Consultations

1.  Virtual Meetings - On the Web

When you first enter a video meeting, you will immediately arrive in the video.  

Step 1 - Click the green 'Chat' button.  The Chat screen will appear.

Step 2 - Select the camera/document icon blobid1.png located beneath the 'Message' box. 

Step 2 - Note the supported file formats listed.  Choose one of the 3 available options:

  1.  Drag and Drop from a saved location on your device
  2.  Choose a saved file from your device
  3.  Take a webcam photo

Your photo, document or video will upload into the 'Chat' window.

Note: when using a laptop/desktop, you may unsend a photo, video or document by hovering your mouse over the file and clicking 'Unsend Message', enter a reason and confirm.

1.  Virtual Meetings - On a Mobile Device

When you first enter a video meeting, you will immediately arrive in the video.  

Step 1:  Tap the '3 dots' found in the upper-right corner of the screen, then select 'View Text Chat'.

Step 2 - Select one of the icons located beneath the 'Message' box. 

Step 2 - Choose an action to attach a photo, video or document.

Your file will upload into the 'Chat' window.

You may tap on the file to view it larger.

Note:  A feature to 'unsend' a photo, video or document file on mobile is currently under development.

2.  Patient Consultations - On the Web

When you first enter a patient consultation, you will arrive in the 'Chat' message area.  The video will not begin until your provider initiates it.

Step 1 - Select the camera/document icon blobid1.png located beneath the 'Message' box (lower-left corner of screen). 

Step 2 - Note the supported file formats listed.  Choose one of the 3 available options:

  1.  Drag and Drop from a saved location on your device
  2.  Choose a saved file from your device
  3.  Take a webcam photo

Your photo, document or video will upload into the 'Chat' window.

Note: when using a laptop/desktop, you may unsend a photo, video or document by hovering your mouse over the file and clicking 'Unsend Message', enter a reason and confirm.

Access 'Chat' After Entering a Video with your Provider:

Step 1 - Click the green 'Chat' button.  The Chat screen will appear.

Step 2 - Continue with the same steps as above, starting with Step 1.

2.  Patient Consultations - On a Mobile Device

When you first enter a patient consultation, you will arrive in the 'Chat' message area.  The video will not begin until your provider initiates it.

Step 1 - Select one of the icons located beneath the 'Message' box (lower-left corner of screen). 

Step 2 - Choose an action to attach a photo, video or document.

Your file will upload into the 'Chat' window.

You may tap on the file to view it larger.

Note:  A feature to 'unsend' a photo, video or document file on mobile is currently under development.

Access 'Chat' After Entering a Video with your Provider:

Step 1:  Tap the '3 dots' found in the upper-right corner of the screen, then select 'View Text Chat'.

Step 2 - Continue with the same steps as above, starting with Step 1.

 

Also see:  How to Take a Good Quality Photo

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