Patients are not able to enter their virtual consultations until 10 minutes* before their scheduled appointment time, therefore the 'I'm Ready for My Appointment' button will be greyed out and not available.
* If the doctor is running ahead of schedule, they may send you a message saying they are ready at which time you will be able to enter the consultation early to meet with the doctor.
Web on laptop/computer:
Once highlighted, select 'I'm Ready for My Appointment' and you will be taken directly into the consultation chat area, where you should remain ready and wait for the doctor.
Your healthcare provider will message in the chat once they enter the consultation. Respond with a message to them.