There is a feature within the platform which briefly checks your device. This takes approximately 30 seconds and tests:
- Connectivity to internet and servers
- Camera
- Microphone
- Internet Browser
- Bitrate Statistics - speed of data transfers (the higher the better)
It is advisable you perform the test each time you log into your account before a scheduled consultation or before you join a scheduled meeting with your healthcare provider, to ensure everything is working properly on your device. This is especially important if you have had any changes in your technical equipment or internet service.
Please ensure your device is properly connected to the internet before starting the test.
There are a few places to test your device:
Option 1: After logging into your 'SK Virtual Visit' account - 'Pre-Call Test'
Option 2: When joining a meeting (with or without logging in) - 'Test Audio & Video'
Option 1: AFTER LOGGING INTO YOUR ACCOUNT
Step 1 -
On the app (mobile device): From the bottom bar, select 'Menu', then click 'Pre-Call Test'.
On web (laptop/computer/tablet): From the left navigation bar, select 'Account', then click 'Pre-Call Test'.
Mobile Device: Web on Laptop/Computer/Tablet:
Step 2 - Review the screen, then click 'Start Test'.
If the ‘Permissions’ screen says ‘Allowed’, click 'Done', then 'Start Test'.
If not, click ‘Not Allowed’ for each then tap ‘Allow’ for each. Click 'Done', then 'Start Test'.
The test will last for approximately 30 seconds, then will close automatically.
If the Pre-Call test results are good, you can proceed to join your virtual consultation or meeting.
If the Pre-Call test fails or the results are bad:
- Make sure other applications on your computer are closed
- Double-check your internet connection
- Move to an office/area with a stronger wifi signal
- If possible, use an ethernet or wired connection instead of wireless
- Make sure your microphone and camera are plugged in and set as a system default.
Step 3: After a successful test, click the back arrow to return to the main dashboard.
Option 2: WHEN JOINING A MEETING YOU ARE INVITED TO
Step 1 - Click the quick link within the meeting email you received. At the 'Join a Meeting' screen, click 'Test Audio and Video'.
Step 2 - Continue with Step 2 above.
FOR ADDITIONAL INFORMATION:
How to Check Your Audio on a MACBOOK
How to Check Your Camera on a MACBOOK
How to Check Your Audio on WINDOWS