FIREFOX Browser - Camera & Microphone Permissions

** IMPORTANT **

• Audio and video must be permitted for use within the video sessions AND for the browser you are using, therefore ALWAYS Allow/Enable your camera and microphone WHENEVER PROMPTED

This article covers video and audio settings for the following:

• "Oh No - I Blocked My Camera/Microphone"
• Site Settings for Firefox Browser
• Allowing Your Camera & Microphone When Joining a Meeting

"OH NO - I HAVE BLOCKED MY CAMERA & MICROPHONE"

If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:

• Click the   symbol at the top of your screen (on the address bar) and note your camera and microphone are blocked:

• Tap the 'X' for both 'Camera' and 'Microphone' to remove the block.

• Click out of the permissions box, then reload or refresh the page by clicking onto one of these highlighted buttons...

You will be directed to the 'Join a Meeting' screen.

 

SITE SETTINGS FOR FIREFOX BROWSER

• Go to the 'Permissions' screen using one of the following two methods:

Method #1: 

• Click the icon to the left of the site address, select 'Connection secure', then 'More information'. 

• Select 'Permissions' and scroll down to 'Use the Camera' and 'Use the Microphone'.  Uncheck the 'Use Default' box and select 'Allow' for both.

• Now, when you click the 'site permissions icon'    at the left of the site address, you will see that your microphone and camera are 'Allowed'.

• You may have to reload or refresh the page by clicking onto one of these highlighted buttons, then 'Allow' your camera and microphone, if prompted.

Method #2: 

• At the top right of the screen, click the 3 lines (found below the exit 'X'), then select 'Settings'.

• Click 'Privacy & Security', then scroll down to 'Permissions' and select 'Settings' next to 'Camera' and 'Microphone' consecutively.

• If the 'Status' of https://virtualvisit.saskatchewan.ca says 'Block' (as shown below), click onto the word 'Block' and select 'Allow', then 'Save Changes'.  
• Go back to the previous 'Permissions' screen and repeat these steps for 'Microphone'.

• Now, when you click the 'site permissions icon'    at the left of the site address, you will see that your microphone and camera are 'Allowed'.

• You may have to reload or refresh the page by clicking onto one of these highlighted buttons, then 'Allow' your camera and microphone, if prompted.

ALLOWING YOUR CAMERA AND MICROPHONE BEFORE JOINING A MEETING

When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions.

• Always choose 'Allow' for both the Camera and Microphone.

 

• On the 'Join a Meeting' screen, observe the video preview and microphone visualizer.

 

• You may change your camera or microphone (optional).
• You may 'Run Pre-call Test' (optional).
• You may enable/disable the microphone & camera for when the video call starts.  Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
• If not already entered, add your Meeting ID and Passcode.
• Enter your name to identify yourself to the meeting host.

When ready, click 'Join' and wait for the meeting host to let you in.

For additional camera and microphone information relating to your WINDOWS desktop/laptop settings, refer to this article:

WINDOWS DESKTOP/LAPTOP - General System Settings for Camera & Microphone