** IMPORTANT **
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This article covers video and audio settings for the following:
- "Oh No - I Blocked My Camera/Microphone"
- BROWSER Settings on an iPhone
- When the 'SK Virtual Visit' APP is Dowloaded
- Turn Your Microphone Volume Bars Up to Full
- Before Joining a Video Meeting
- While in the Video Meeting
- After Creating an Account - The Pre-Consultation Checklist (must be logged into your account)
- Under the 'Menu' tab (must be logged into your account)
- Before Entering a Patient Consultation (must be logged into your account)
- When in the Patient Consultation (must be logged into your account)
"Oh No - I Blocked My Camera/Microphone"
If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:
| Some iPhones | Other iPhones |
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Tap onto your screen, then tap the '3 dots' on the lower-right. If you do not see this, go to Section 2 (Browser Settings) or Section 3 ('SK Virtual Visit' APP Settings), depending on which you are using. |
Tap the 'AA' on the top-right. If you do not see this, go to Section 2 (Browser Settings) or Section 3 ('SK Virtual Visit' APP Settings), depending on which you are using.
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Scroll down and find 'Camera' and 'Microphone'. |
Tap 'Request Desktop Website':
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Change both to 'Allow'. |
Tap 'Allow' for microphone and camera:
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- If the error screen reappears, click 'Reload Page'.
You will be redirected to the 'Join a Meeting' screen.
BROWSER Settings on an iPhone
- On your 'Home' screen, find and tap to open 'Settings'.
- Swipe down to reveal the search field and type in the name of your default browser (Safari, Chrome, Edge or Firefox), then select it from the list that appears.
- Or, you can scroll down the screen, tap to open 'Apps', search for your browser, then tap on it.
See instructions below for each browser:
- Locate the 'Camera' and 'Microphone' permission screens:
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SAFARI - under the 'SETTINGS FOR WEBSITES subheading, select 'Allow' for both. Return to 'Safari' and scroll down to 'Settings for Website'. Make sure that 'Request Desktop Website' is turn 'OFF'. |
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CHROME - under 'ALLOW CHROME TO ACCESS' Turn 'ON' for both. |
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EDGE - under 'ALLOW EDGE TO ACCESS'
Turn 'ON' for both. |
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FIREFOX - under 'ALLOW FIREFOX TO ACCESS'
Turn 'ON' for both. |
When the 'SK Virtual Visit' APP is Downloaded
- Open 'Settings', scroll down, open 'Apps', then find & select 'SK Virtual Visit'.
- Under 'Allow SK Virtual Visit to Access', click on each toggle to enable camera and microphone permissions, if not already done
Turn Your Microphone Volume Bars Up to Full
- Press the 'Volume Up' button on your phone until the bars are at full (max volume).vThe volume bar(s) will look different, depending on the iPhone you are using.
Before Joining a Video Meeting
When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions. (The look of the prompt will depend on which browser you are using).
- Always choose 'Allow' for both the Camera and Microphone.
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If you block or deny EITHER one, you will not have access to either the camera or microphone in your video meeting |
If you do not get prompted, you may set or confirm the camera and microphone permissions |
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Follow the 'Option 1' instructions above to enable your camera and microphone for the browser you are using. |
OR
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If you receive the error screen, click 'Reload Page', then 'Allow' both microphone and camera for the browser you are using. |
- You will observe the video preview and may change your camera (optional).
- You will observe the microphone visualizer and may change your microphone (optional).
- You may 'Run Pre-call Test' (optional).
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
- When ready, click 'Join'.
While in the Video Meeting
Camera and Mute buttons are located at the bottom of the screen. Tap each of them to toggle between turning them Off/On. Red means they are Off and other participants will not hear/see you. When you are muted, you should still be able to hear others.
After Creating an Account - Complete the Pre-Consultation Checklist (Patient Feature Only)
- After creating your SK Virtual Visit account, you should complete your 'Pre-Consultation Checklist'.
- Tap 'Not Allowed' and choose 'Allow' to use your Camera and Microphone for SK Virtual Visit.
- If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.
Under the 'Menu' Tab
- After creating your SK Virtual Visit account and logging in, click 'Menu' on the bottom navigation bar, then select 'Permission Settings'.
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Check
to allow your Camera and Microphone to be used for SK Virtual Visit.
- If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.
Before Entering a Patient Consultation
- Click 'Menu' on the bottom navigation bar, then select 'Pre-Call Test'.
- Review the screen, then click 'Start Test'.
- Important: whenever prompted, always make sure your camera and microphone are Allowed/ Enabled. If the ‘Permissions’ screen says ‘Allowed’, continue with the test. If not, click ‘Not Allowed’ for each then tap ‘Allow’ for each. Proceed with the test.
- Ensure your device is on a stable surface and speak, to ensure your camera and microphone are tested properly. The test takes approximately 30 seconds and will let you know the quality of your audio and video and if there are issues.
If the test fails or the results are bad:
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- Make sure other applications on your device are not using your microphone/camera or close them.
- Double-check your internet connection.
- Make sure your microphone and camera are Enabled/Allowed under your ‘Device Settings’ if using the ‘SK Virtual Visit’ APP.
- After a successful test, proceed to your patient consultation.
When Entering the Video During Your Patient Consultation
During your patient consultation, your healthcare provider will start a video call and you will see the following screen.
- Enable your microphone and camera on this screen, check 'Remember my preferences for future meetings' to save these settings.
- Click 'Answer'.
As noted above, Camera and Mute buttons are located at the bottom of the screen. Tap each of them to toggle between turning them Off/On. Red means they are Off and other participants will not hear/see you. When you are muted, you should still be able to hear others.