** IMPORTANT **
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This article covers video and audio settings for the following:
- "Oh No - I Blocked My Camera/Microphone"
- Site Permissions for Edge Browser
- Allowing Your Camera & Microphone Before Joining a Meeting
"OH NO - I HAVE BLOCKED MY CAMERA & MICROPHONE"
If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:
- Click the
symbol at the top of your screen (on the address bar) and note your camera and microphone are blocked.
- Tap the down arrow for both 'Camera' and 'Microphone' to turn them to 'Allow'.
- Click out of the permissions box, then reload or refresh the page by clicking onto one of these highlighted buttons...
You will be directed to the 'Join a Meeting' screen.
SITE PERMISSIONS FOR EDGE BROWSER
- Go to the 'Permissions' screen using one of the following two methods:
Method #1: Click the icon to the left of the site address, select 'Permissions for this site', then click here to jump ahead to the 'EDGE All Permissions screen' instructions below, OR
Method #2: At the top-right of the screen, click the 3 dots (found below the exit 'X'), then select 'Settings'.
- On the 'Settings' menu, select 'Cookies and site permissions'.
EDGE 'All Permissions' screen:
- On the menu in the middle of the screen, scroll down and select 'Camera'.
- Ensure the correct camera is selected from the drop-down at the top of the 'Camera' screen.
- If 'https://virtualvisit.saskatchewan.ca' appears under 'Block' (as shown below), click the 'garbage icon' to remove the site from the 'Blocked' list.
- Go back to the previous 'Permissions' screen and repeat these steps for 'Microphone'.
- At the top of your screen, leave the 'Settings' tab and click the 'SK Virtual Visit' tab.
- Click the
icon to the left of the site address, select 'Permissions for this site'.
- From the menu in the middle of your screen, tap the down arrow beside both 'Camera' and 'Microphone' and change to 'Allow'.
- At the top of your screen, leave the 'Settings' tab and click the 'SK Virtual Visit' tab. Click reload or refresh the page by clicking onto one of these highlighted buttons...
ALLOWING YOUR CAMERA AND MICROPHONE BEFORE JOINING A MEETING
When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions.
- Always choose 'Allow' for both the Camera and Microphone.
- On the 'Join a Meeting' screen, observe the video preview and microphone visualizer.
- You may change your camera or microphone (optional).
- You may 'Run Pre-call Test' (optional).
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
When ready, click 'Join' and wait for the meeting host to let you in.
For additional camera and microphone information relating to your WINDOWS desktop/laptop settings, refer to this article:
WINDOWS DESKTOP/LAPTOP - General System Settings for Camera & Microphone