EDGE Browser - Blocked Camera & Microphone Permissions

** IMPORTANT **

• Audio and video must be permitted for use within these sessions AND for the browser you are using
• ALWAYS Allow/Enable your camera and microphone WHENEVER PROMPTED

• "Oh No - I Blocked My Camera/Microphone"

• Allowing Your Camera & Microphone Before Joining a Meeting

This article covers video and audio settings for the following:

"OH NO - I HAVE BLOCKED MY CAMERA & MICROPHONE"

If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:

Either click the'lock' symbol on the left side of the address bar - note your camera and microphone are blocked	OR, click the 'camera' icon on the right side of the address bar - note your camera and microphone are blocked
Tap the down arrow for both 'Camera' and 'Microphone' and change to 'Allow'	Select 'Always allow....'

• Click out of the permissions box, then reload or refresh the page by clicking onto one of these highlighted buttons...

You will be directed to the 'Join a Meeting' screen.  

• Enter your name, click 'Join', then wait in the virtual waiting room for the meeting host to allow you in.  

Note: as it's a medical appointment, there could be delays on this screen:

 

ALLOWING YOUR CAMERA AND MICROPHONE BEFORE JOINING A MEETING

When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions.

• Always choose 'Allow' for both the Camera and Microphone.

The 'Join a Meeting' screen - observe the video preview and microphone visualizer.

• You may change your camera or microphone (optional).
• You may 'Test Your Connection' (optional).
• You may enable/disable the microphone & camera for when the video call starts.  Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call.
• Enter your name to identify yourself to the meeting host.
• When ready, click 'Join', then wait in the virtual waiting room for the meeting host to allow you in.  

Note: as it's a medical appointment, there could be delays on this screen:

 

For additional camera and microphone information relating to your WINDOWS desktop/laptop settings, refer to this article:

WINDOWS DESKTOP/LAPTOP - General System Settings for Camera & Microphone