** IMPORTANT **
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This article covers video and audio settings for the following:
- "Oh No - I Blocked My Camera/Microphone"
- BROWSER Settings on an Android Mobile Device
- When the 'SK Virtual Visit' APP is Downloaded
- Turn Your Microphone Volume Bars Up to Full
- Before Joining a Video Meeting
- While in the Video Meeting
- After Creating an Account - The Pre-Consultation Checklist (must be logged into your account)
- Under the 'Menu' tab (must be logged into your account)
- Before Entering a Patient Consultation (must be logged into your account)
- When in the Patient Consultation (must be logged into your account)
"Oh No - I Blocked My Camera/Microphone"
If you have blocked or denied your camera/microphone when joining a video meeting on the WEB, you will receive this error screen:
- Click the
or
symbol at the top of your screen (on the address bar):
- Tap 'Permissions'.
- Tap the toggle button for both 'Camera' and 'Microphone' to turn them 'ON'.
- Tap 'Reset Permissions', then 'Allow/Enable' both your camera and microphone.
- Go back to the error screen and click 'Reload Page'.
You will be redirected to the 'Join a Meeting' screen.
Browser Settings on Your Android Mobile Device:
Step 1 - Open 'Settings', then scroll down and select 'Apps'.
Step 2 - Scroll down and select your default browser (must be installed from the 'Play Store').
or
or
Step 3 - Scroll to 'Permissions' and choose 'Allow' for both...
- 'Camera', and
- 'Microphone'
| Newer Android Phone: |
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| Older Android Phone: |
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'SK Virtual Visit' APP Settings:
Step 1 - Open 'Settings', then scroll down and select 'Apps'.
Step 2 - Scroll down and click 'SK Virtual Visit'
Step 3 - Scroll to 'Permissions' and choose 'Allow' for both...
- 'Camera', and
- 'Microphone'
| New Android Phone: |
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| Older Android Phone: |
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Turn Your Microphone Volume Bars Up to Full
Step 1 - Press the upper volume button on your phone.
Step 2 - Tap the '3 dots' (newer android) or 'volume indicator' (older android)
Newer android phone: Older android phone:
Step 3 - Raise all the volume bars to full.
Newer android phone: Older android phone:
Before Joining a Video Meeting:
When you proceed to join a video session, if not already done, you should get prompted by your browser for camera and microphone permissions. (The look of the prompt will depend on which browser you are using).
- Always choose 'Allow' for both the Camera and Microphone.
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If you block or deny EITHER one, you will not have access to either the camera or microphone in your video meeting |
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Follow the 'Option 1' instructions above to enable your camera and microphone for the browser you are using. |
- You will observe the video preview and may change your camera (optional).
- You will observe the microphone visualizer and may change your microphone (optional).
- You may 'Run Pre-call Test' (optional).
- If not already entered, add your Meeting ID and Passcode.
- Enter your name to identify yourself to the meeting host.
- You may enable/disable the microphone & camera for when the video call starts. Note: if a user is currently on the phone that is being used to join the video meeting, our platform will automatically disable the video call audio, to allow audio to continue on the phone call. The user does not need to 'uncheck' the 'Enable microphone when the meeting starts' box before joining the video meeting.
When ready, click 'Join'.
While in the Video Meeting
Camera and Mute buttons are located at the bottom of the screen. Tap each of them to toggle between turning them Off/On. Red means they are Off and other participants will not hear/see you. When you are muted, you should still be able to hear others.
After Creating an Account - Complete the Pre-Consultation Checklist:
Step 1 - After creating your SK Virtual Visit account, you should complete your 'Pre-Consultation Checklist'.
Step 2 - Check to allow your Camera and Microphone to be used for SK Virtual Visit.
Step 3 - If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.
OR, if you have already set your 'Device Settings', click 'Next' to return to the Home screen.
Under the 'Menu' Tab
Step 1 - After creating your SK Virtual Visit account and logging in, click 'Menu' on the bottom navigation bar, then select 'Permission Settings'.
Step 2 - Check to allow your Camera and Microphone to be used for SK Virtual Visit.
Step 3 - If you have not already done so, click 'Go to Device Settings' to set camera and microphone permissions there.
OR, if you have already set your 'Device Settings', click 'Next' to return to the Home screen.
Before Entering a Patient Consultation
Step 1 - Click 'Menu' on the bottom navigation bar, then select 'Pre-Call Test'.
Step 2 - Review the screen, then click 'Start Test'.
If the ‘Permissions’ screen says ‘Allowed’, click 'Done', then 'Start Test'.
If not, click ‘Not Allowed’ for each then tap ‘Allow’ for each. Click 'Done', then 'Start Test'.
Ensure your device is on a stable surface and speak, to ensure your camera and microphone are tested properly. The test takes approximately 30 seconds and will let you know the quality of your audio and video and if there are issues.
If the test fails or the results are bad:
- Make sure other applications on your device are not using your microphone/camera or close them.
- Double-check your internet connection.
- Make sure your microphone and camera are Enabled/Allowed under your ‘Device Settings’ if using the ‘SK Virtual Visit’ APP.
Step 3: After a successful test, click the back arrow to return to the main dashboard.
When In Your Patient Consultation and Entering the Video Call:
During your patient consultation, your healthcare provider will start a video call and you will see the following screen.
Step 1 - Enable your microphone and camera on this screen, check 'Remember my preferences for future meetings' to save these settings.
Step 2 - Click 'Answer'.
As noted above, Camera and Mute buttons are located at the bottom of the screen. Tap each of them to toggle between turning them Off/On. Red means they are Off and other participants will not hear/see you. When you are muted, you should still be able to hear others.