* Depending on your role or job title, your screen may differ from the screenshots below, however the dashboard and functionality will be the same *
The 'Pre-Call Test' is a brief (approximately 30 second) check of your device's:
- Connectivity to internet and servers
- Camera (availability & quality)
- Microphone (availability & quality)
- Internet Browser
- Bitrate Statistics *
- Proxy Servers *
It is advisable to perform a 'Pre-Call Test' each time you log into 'SK Virtual Visit' (or more often) to ensure everything is working properly on your device.
Sections in this article include:
- Using a Laptop/Desktop on the Web
- Using a Mobile Device or Tablet
- When Joining a Video Meeting using a Meeting Link
Using a Laptop or Desktop on the Web
Step 1 - Log into your SK Virtual Visit account. From the left navigation bar, click 'Account', then select 'Pre-Call Test'.
Step 2 - Review the screen, making sure that:
- You are connected to the internet
- Your camera and microphone are connected
- You have allowed access to your microphone and camera
- No other apps on your device are currently using the camera or micorpone
When ready, click 'Start Test'.
Step 3 - Set your device on a stable surface and speak during the test, to ensure proper camera and microphone testing.
Step 4 - If you are prompted anywhere on the screen for camera and microphone permission, press 'Allow'. Your message may look different than this screenshot, depending on your device however, you must still 'Allow' or 'Enable' your camera and microphone here.
Step 5 - The test will take approximately 30 seconds, then will time out automatically.
Test results will appear on your screen. It is important that you receive checkmarks in the left column of the test results.
Definition of other test result terms:
- Bitrate - the amount of video data transmitted (a higher bitrate usually translates to better quality).
- Round Trip Time - the time it takes for data packets to complete a round trip from source to destination and back, so basically the efficiency and reliability of your network connection.
- Packet Loss - incomplete or delayed data transmission.
If the Pre-Call test fails or the results are poor:
- Make sure other applications on your laptop/computer are not using your camera or microphone or they are closed
- Double-check your internet connection, as slow internet speeds can affect the quality of your video session
- If possible, use an ethernet or wired connection instead of wireless
- If you are using an external camera/microphone, make sure they are plugged in and set as a system default. You may have to plug into an alternate USB port for the connection to be successful.
Using a Mobile Device or Tablet
| ON THE WEB AT 'virtualvisit.saskatchewan.ca' |
ON THE 'SK Virtual Visit' APP |
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Step 1 - After logging in to your account, click the 'hamburger menu icon' near the top-left of your screen. |
Step 1 - Download the 'SK Virtual Visit' app from your device 'App Store', open the app, then log into your account. Apple App Store screenshot: Google Play Store screenshot: |
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Step 2 - From the left navigation bar, select 'Account', then click 'Pre-Call Test'.
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Step 2 - From the bottom navigation bar, select 'Menu', then click 'Pre-Call Test'. |
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Step 3 - Continue from above, under 'Step 2 - Start Test' in Laptop/Desktop instructions. |
Step 3 - Continue from above, under 'Step 2 - Start Test' in Laptop/Desktop instructions. |
When Joining a Video Meeting using a Meeting Link
Step 1: Using the same device you are using to attend your video meeting, open the email and click the 'https://...' quick link provided in the email.
Mobile Device on App: Laptop/Computer on Web:
Step 2 - When using your mobile device, you may be prompted with this green screen. If you do not see this green screen or if you are on the web, skip to 'Step 3' below. If you see this screen, choose either:
- 'Continue on Web', OR
- Tap either 'Apple App Store' or 'Google Play Store' and download the 'SK Virtual Visit' app.
Step 3 - On the web, you will be prompted to 'Allow' your camera and microphone for this website. Click 'Allow' for both.
Step 4 - The 'Join a Meeting' screen:
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving. Note: you are not yet in the video meeting.
- If on the web on a mobile device, you must scroll down to see the entire screen.
- If you do not see the video or microphone bar, you may test your audio and video equipment by clicking ‘Test Audio and Video’. 'Allow' both your camera and microphone when prompted. The test takes approximately 30 seconds and will let you know the quality of your audio and video.
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlp2567/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON WINDOWS https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON WINDOWS https://support.microsoft.com/en-us/windows/how-to-use-the-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22