The Pre-Call Test is a brief check of your computer or laptop which takes approximately 30 seconds.
- Connectivity to our servers
- Camera
- Microphone
- Bitrate Statistics - measures how much data is transmitted in a given amount of time
It is advisable to perform a Pre-Call Test each time you log into the 'SK Virtual Visit' platform (or more often), to ensure everything is working properly on your laptop or computer before you begin virtual consultations or meetings.
Pre-Call Test - Instructional Video
Step 1 - From the left navigation bar, select 'Account', then click 'Pre-Call Test'.
Step 2 - Review the screen, then click 'Start Test'. The test will take approximately 30 seconds, then will time out automatically.
- If/when you are prompted for video and audio permissions, press 'Allow' for both
- Set your device on a stable surface and speak during the test, to ensure proper camera and microphone testing
If the Pre-Call test results are good :
- Go back to the 'Home' screen and proceed to conducting virtual consultations or meetings.
If the Pre-Call test fails or the results are poor:
- Make sure other applications on your laptop/computer are not using your camera or microphone or are closed
- Double-check your internet connection
- If possible, use an ethernet or wired connection instead of wireless
- If you are using an external camera/microphone, make sure they are plugged in and set as a system default. You may have to plug into an alternate USB port for the connection to be successful.
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlp2567/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON A MACBOOK https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON WINDOWS https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON WINDOWS https://support.microsoft.com/en-us/windows/how-to-use-the-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22