FAQs
- Are My Video Appointments Being Recorded?
- Are My Virtual Appointments Private?
- Can I Book a Virtual Appointment Using SK Virtual Visit?
- Can I Change My Video Background While in My Virtual Appointment?
- Can I Get a Doctor's Note Through Virtual Healthcare?
- Can I Get a Lab Requisition, a Referral for X-Rays, Ultrasounds or to a Specialist During a Virtual Consultation?
- Can I Get a Prescription Through a Virtual Consultation?
- Can I Have a Form Completed by my Doctor During a Virtual Consultation?
- Can I Use SK Virtual Visit to See More Than One Clinic/Healthcare Provider?
- Can My Child or Dependent Use SK Virtual Visit for Virtual Appointments?
- Can My Spouse/Family Use the Same Email Address When Setting Up Our Accounts?
- Can Someone Else, such as My Spouse or Dependent, Use My Account?
- Do I Have to Use 'SK Virtual Visit' to Have Medical Appointments with My Healthcare Provider?
- How Do I Cancel My Scheduled Appointment?
- How Do I Prepare for My Virtual Appointment?
- How Many Virtual Appointments Can a Patient Book Per Day?
- Is my Personal Health Information (PHI) stored in Canada?
- Is My Personal Health Information Protected?
- Is There A Cost to Using the “SK Virtual Visit” App and Having Video Consultations With My Healthcare Provider?
- My Appointment Time is Showing up with a Different Time on My Device
- Upload a File (Photo, Video or Document) During Your Virtual Appointment
- Upload Photos - Tips for Taking Good-Quality Photos for my Doctor
- What is the 'Invited to a Meeting?' Button on the Home Page - Explanation
- What Should I Do and Expect During a Consultation?
- What Should I Do If My Account or Password Have Been Compromised?
- Why Can't I Mark Myself As Ready?
- Why Did I Receive an Email/SMS Text Message to Join My Healthcare Provider's Clinic?
- Why Does My Video Keep Freezing or Shutting Down?
- Why Is My Personal Information Required When My Healthcare Provider Already Has This Information In Their Records?
- Why Was My Virtual Appointment Cancelled?