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What Should I Do to Safeguard My Account?

Updated

There are a variety of ways you can safeguard your account.  The more measures you take, the less likely you are to put your information at risk.  

Here are some tips and tricks:

When you are finished with using SK Virtual Visit, whether on a web-browser or your mobile device, always be sure to log out of your account and close the browser or app. Logging out prevents someone accidentally seeing your information if they go to use the same computer, tablet or phone after you have completed your consult. 

See article - Account Login and Logout

Log Out Every Time
It is highly recommended that you not share your password with others in order to protect your Personal Information (PI) and Personal Health Information (PHI).  It is your responsibility to ensure you safeguard your password.
Never Share Your Password
We highly recommend enabling Two-Factor Authentication (2FA) to safeguard your account from unauthorized access.  Once enabled, the next time you log in, you will be asked to type in the code sent to your mobile device via SMS text message.

The following steps explain how to enable 2FA:

  • Log into your account.
  • Go to your Profile (On the APP, click Profile along the bottom of the screen / on the WEB, click Account, then select Profile).
  • Ensure you have entered your personal mobile number into Mobile Phone Number field. If you have not, complete this step now. 
  • Go to the Two-Factor Authentication section and click Enable Two-Factor Authentication.
  • Confirm your choice by clicking Enable Two-Factor Authentication.
Enable Two-Factor Authentication

 

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