My Appointment Time is Showing up with a Different Time on My Device

The 'SK Virtual Visit' platform uses your device's time zone setting to determine the time that will show up for your appointment.  If you are always seeing a different time for your scheduled appointment, it is very likely that your device's time zone is not set up correctly and is using a system default.

Please follow the instructions below to troubleshoot this issue, depending on the type of device you are using.

• Notifications are corrected for the time zone that you are in when you log into your account.
• If you have travelled to a different time zone and your device automatically changes to that new time zone, the notification and appointment time will automatically change to reflect the new time zone.  
• Times are corrected to the your device time zone when you last logged in, therefore if you haven't logged into your account since returning to your home time zone, your appointment email will still show the time zone you were in when you last logged in.

On a Macbook

1. On your Mac, choose Apple menu (symbol on upper left-hand corner of screen) > System Settings, click General      in the sidebar, then click Date & Time on the right. (You may need to scroll down.)

2. Set the date and time automatically or manually.

   • Automatically: Turn on “Set time and date automatically,” click Set, then enter a network time server for your region.

   • Manually: Turn off “Set time and date automatically,” click Set, enter the date and time, then click Set.

3. Set the time zone automatically or manually.

   • Automatically: Turn on “Set time zone automatically using your current location.”

   • Manually: Turn off “Set time zone automatically using your current location,” click Set, enter a city in the text field, select the full city name from the list, then click OK.

FOR ADDITIONAL INFORMATION: https://support.apple.com/en-ca/HT203483

On a Windows Device

 

To change the time zone on Windows 10, use these steps:

1. Open Settings.
2. Click on Time & Language.
3. Click on Date & time.
4. Use the “Time zone” drop-down menu to select the correct time zone.

   

5. Be sure to save your settings, if given the option to.

Once you complete the steps, Windows 10 will use the selected time zone.

FOR ADDITIONAL INFORMATION: https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261#:~:text=In%20Date%20%26%20time%2C%20you%20can,%26%20language%20%3E%20Date%20%26%20time

On an iPhone Device

1. Go to Settings        > General > Date & Time.

2. Turn on any of the following:

   • Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPhone may not be able to automatically determine the local time.

   • 24-Hour Time (not available in all countries or regions): iPhone displays the hours from 0 to 23.

FOR ADDITIONAL INFORMATION: https://support.apple.com/en-ca/HT203483

On an Android Device

1. Open your phone's Clock app
2. Tap MoreSettings.
   • To pick your home time zone: Tap Home time zone.
   • To automatically update your timezone: Tap Change date & timeSet time zone automatically.
   • To update your timezone based on your location: Tap Change date & timeSet time zone automaticallyUse location to set time zone.
   •  To add a clock for home when you travel to another time zone: Tap Automatic home clock.

FOR ADDITIONAL INFORMATION: https://support.google.com/android/answer/2841106?hl=en