Virtual visits can be a new experience for many and it is our desire to help SK Virtual Visit users have the best experience while using the app.
Before and during a consultation, you can expect:
- To receive appointment notifications and reminders from the healthcare provider or their clinic
- To check into the virtual appointment before the healthcare provider joins you
- The healthcare provider to identify themselves
- To chat with the healthcare provider during the appointment (similar to text messaging)
- To be asked to present your identification, such as health card and photo identification
- To invite other participants (family, caregivers, or other healthcare providers giving you care) to join yourself and your healthcare provider in your virtual consultation and also accept or decline individuals whom you have invited (if required)
- Other healthcare providers and care team members to join the consultation - with your consent
- To be asked to upload documents to the chat for your healthcare provider to review - with your consent
- The healthcare provider may also upload documents to the chat
- To upload photos of a specific area of concern you wish the healthcare provider to assess
- To have a video call with the healthcare provider and other invited participants
- To wait within the consultation while your healthcare provider has a video chat with another member of their clinic care team
During a consultation you would be expected to:
- Be in a private and quiet area
- Keep your tablet or phone relatively still to help with audio and video quality
- Not be driving a vehicle during the consultation
- Remain in front of the camera for the provider to see you
- Speak clearly for the provider to hear you
- Let the provider know if there is someone with you during the consultation
- Introduce the individual
- Mute yourself, if necessary, to limit disturbance in case of high-level background noise
- Present concerns as directly as possible
- Provide feedback if requested
*You can leave the video chat or consultation at any moment
After a consultation, you can:
- View the consultation as often as needed - viewing chat notes, uploaded documents or photos
- Request to close a consultation which is still active and 'In Progress'