FAQ
- - Contact Us for Support - As a Patient
- Are the Virtual Appointments Private?
- Can I Change My Video Background While in My Virtual Appointment?
- Can I Get a Doctor's Note Through Virtual Healthcare?
- Can I Get a Lab Requisition, a Referral for X-Rays, Ultrasounds or to a Specialist During a Virtual Consultation?
- Can I Get a Prescription Through a Virtual Consultation?
- Can I Have a Form Completed by my Doctor During a Virtual Consultation?
- Can I Schedule My Own Appointment Online Using 'SK Virtual Visit'?
- Can Someone Else, such as My Spouse Use My Account?
- Do I Have to Use the "SK Virtual Visit" App to Continue Having Appointments with My Healthcare Provider?
- How Do I Prepare for my Virtual Appointment?
- How is My Medical Information Protected?
- How long are my video recordings kept for?
- How Many Virtual Appointments Can a Patient Book Per Day?
- How to Cancel My Scheduled Appointment
- How to Take a Good Quality Photo
- I Cannot See or Hear My Doctor During the Video
- Is my Personal Health Information (PHI) stored in Canada?
- Is There A Cost to Using the “SK Virtual Visit” App and Having Video Consultations With My Healthcare Provider?
- My Appointment Time is Showing up with a Different Time on My Device?
- What is the 'Invited to a Meeting?' Button on the Home Page - Explanation
- What Should I Do and Expect During a Consultation?
- Why Can't I Mark Myself As Ready?
- Why Did I Receive an Email/SMS Text Message to Join My Healthcare Provider's Clinic?
- Why Does My Video Keep Freezing or Shutting Down?
- Why Is My Personal Information Required When My Healthcare Provider Already Has This Information In Their Records?
- Why Was My Virtual Appointment Cancelled?
- Will I be Informed With a Date and Time for my 'Specialist' Appointment?
- Will Using Virtual Care Change My Wait Times?
- Will Using Virtual Care Change The Way My Normal Patient Care is Delivered?