Note: It is important you know your clinic's 'cancellation policy' to prevent potential charges for late cancellations.
TO CANCEL 'VIDEO MEETINGS' |
Contact your healthcare provider's clinic directly. |
TO CANCEL 'PATIENT CONSULTATIONS', EITHER |
Contact your healthcare provider's clinic directly, or |
Log into your 'SK Virtual Visit' account and follow the steps below. |
Step 1 - After logging into your 'SK Virtual Visit' account, select 'Consults/ Consultations' from the bottom navigation bar (using the APP) or the left navigation bar (using the WEB).
Step 2 - Click 'Upcoming' or ‘In Progress’, then find and select the appointment.
Note: Consultations automatically move from ‘Upcoming’ to ‘In Progress’ as soon as any participant, including you or your healthcare provider, joins in.
Step 3 - Click 'Request to Cancel Appointment'
Using the APP: Using the WEB:
Step 4 - Click the drop-down arrow where three reasons are made available for you to choose from. This reason is provided to your healthcare provider along with the request.
Using the APP: Using the WEB:
Step 5 - Select one of the three reasons.
Android Device:
Tap on one of the reasons to choose it.
Apple (iOS) Device:
Tap on a reason, then tap 'Return'.
Using the WEB:
Tap on one of the reasons to choose it.
Step 6 - Once your reason appears in the ‘Reason for Request’ box, click 'Request to Cancel'. Confirm the cancellation.
You will see a confirmation flag on your screen and your healthcare provider's clinic will be notified that you wish to cancel your appointment.
Using the APP:
Using the WEB: