- Ensure you enable the camera and microphone on your device, when asked.
- If you are on a desktop computer, check the devises in use within your browser (Chrome) to see what is in use. This step may tell you if something isn't working.
- Refresh you page, as this can refresh the settings
- Try a different browser such as Edge of Firefox or try another device
- If on a laptop/computer, ensure camera and mic drivers are up to date
- If you are on a mobile device, close the application and then go back in. If you are in a consultation you will be able to navigate back to it and rejoin the call. If you are in a 'Meet Now' consultation, you can re-click on the initial invite link to re-enter.
- For both mobile and web, ensure you don't have anything else that is using your audio or video like another video chat application (Slack, WebEx, or Zoom) or another social application (Facebook Messenger or WhatsApp)
- Ensure your device volume is turned up
- Most importantly, always run the Pre-Call test before your scheduled appointment to ensure the microphone and camera are working properly
Pre-Call Test Before Your Virtual Appointment