GETTING STARTED
- Bookmark the 'SK Virtual Visit' Login Screen and/or Save to Desktop
- How Do I Access 'SK Virtual Visit' as a Patient?
- Join Your Healthcare Provider's Virtual Clinic When Invited
- Download the 'SK Virtual Visit' App
- Create a 'SK Virtual Visit' Account
- Can My Spouse/Family Use the Same Email Address When Setting Up Our Accounts?
INSTRUCTIONAL GUIDES & VIDEOS
VIRTUAL (VIDEO and PHONE) 'MEETINGS'
- Test Audio and Video Before Joining a Virtual Meeting
- How To Join a Video 'Meeting' I Am Invited To
- How to End a 'Video Meeting' with my Healthcare Provider
- 'Phone Meetings' with Your Healthcare Provider Using 'SK Virtual Visit'
- Why Can't I Get Into my Video Meeting with My Provider?
- What do I do if I don't want to be recorded during my Video Meeting/Consultation?
VIRTUAL 'APPOINTMENTS' (CONSULTATIONS)
- How Do I Book a Virtual Appointment Using SK Virtual Visit?
- Make Sure Your Device is Ready for Your Virtual Appointment
- Will I Be Notified/Reminded About My Upcoming Scheduled Virtual Appointment?
- How to Join a Virtual Patient Consultation/ Appointment
- I Cannot Enter My Scheduled Virtual Appointment
- Invite a Guest To Join Your Virtual Appointment (Family Member, Caregiver or Another Healthcare Provider)
MANAGING MY ACCOUNT
- 2-Factor Authentication (2FA) for Patients
- Change Inaccurate Information on my SK Virtual Visit Account?
- Changing Account Profile Information, such as Name, Address and Phone Number
- Changing Your Account Email Address
- Changing your Password - How To Change It / How to Reset It if Forgotten?
- Completing Your Pre-Consultation Checklist
FAQs
- - Contact Us for Support - As a Patient
- Are the Virtual Appointments Private?
- Can I Change My Video Background While in My Virtual Appointment?
- Can I Get a Doctor's Note Through Virtual Healthcare?
- Can I Get a Lab Requisition, a Referral for X-Rays, Ultrasounds or to a Specialist During a Virtual Consultation?
- Can I Get a Prescription Through a Virtual Consultation?