If you are speaking on your smartphone with your clinician and they mention they would like to invite you to a video meeting, you may join the video meeting while remaining on the phone call.
Step 1 - Switch your smartphone to 'Speaker':
Step 2 - Navigate to your text messages and find the message with the video meeting information.
Step 3 - Click the ‘https://…’ quick link in the text message.
Step 4 - If prompted, allow your camera. Note: this prompt may differ depending on what device and browser you are using. Here are a few examples:
Step 5 - Enter your name.
Step 6 - Click ‘Join’ to join the video meeting. Note: the phone call audio will override the video audio.
Mobile device on web: Mobile device using the APP:
You will be taken to a screen where you will wait until the meeting host grants you access to the video meeting.
There may be a delay in arriving in the video call because you are on the phone call.
If you try to unmute the microphone either before or after joining the video meeting, you will be prompted, ‘Mic Disabled – To enable your mic, please end your phone call first’.
You must select ‘I Have Ended My Phone Call’ or ‘I Am Still On The Phone’:
If the clinician hangs up the phone call, you will be asked for ‘microphone’ permissions and audio will switch to the video audio.
Otherwise, when the clinician ends the video meeting, remain on the phone.
Hang up once the phone call is complete.