As a patient's family member, caregiver, or a healthcare provider you may be invited by a healthcare provider to join a scheduled patient consultation. You may join these appointments whether you have a 'SK Virtual Visit' account or not, as long as the host allows you in.
The invitation is sent to you by email or SMS text message, and includes:
- meeting title
- date
- time
- quick link (https://...)
- meeting ID
- meeting passcode
| Option 1: Click the 'URL link' provided in the invitation email (no account with SK Virtual Visit required) |
| Option 2: From the SK Virtual Visit system 'Log-In' screen (before logging into your SK Virtual visit account, if you have one) |
| Option 3: From the SK Virtual Visit system 'Home' screen (after logging into your account) |
Option 1 - Using the URL Link Provided in the Email
Step 1: Click the invitation link provided in the email.
Mobile Device on App: Laptop/Computer on Web:
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If the hyperlink does not work, highlight the hyperlink information by moving your mouse cursor over it and clicking the left mouse button once (the entire line should be highlighted), then:
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Step 2 - If using a mobile device and this screen appears, you have the option to Download the SK Virtual Visit app or Continue to Meeting (which uses the web). If you do not see this screen, you may still download the SK Virtual Visit app in your device’s app store, if you wish to.
Step 3 - Whenever prompted, click Allow for both your camera and microphone.
Your prompt may differ slightly from these examples, depending on what device & browser you are using.
Chrome Browser: |
Edge Browser: |
Step 4 - The Join Meeting screen - you are not yet in the video meeting:
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
- It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
- Recommended - test your connection, audio and video equipment by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
- The Meeting ID and Passcode will have automatically generated from the information in your email or SMS text message.
- Add your name to identify yourself - REQUIRED.
- If you want your camera/microphone settings and name saved for next time, check Remember my preferences.
Mobile device on WEB: |
Mobile device on the APP: |
Laptop/computer on WEB: |
Step 5 - When ready to join the video meeting, click Join/Join Meeting.
Step 6 - You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:
- Waiting for the host to start the meeting – Please stay on this page
- You’re in the right place – We appreciate your patience. You’ll be let in shortly.
- Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
On the APP:
As a security measure, the healthcare provider must allow you entry into the video chat. Once admitted, you will be taken into the video meeting. If declined, you will receive the following message.
If this is a mistake, contact the meeting host to have another invitation sent to you.
If you drop from the meeting, you may re-enter it, as long as it is still active.
Option 2 - From the Log-In Screen
Step 1 - Go to the Login screen:
|
Download and open the SK Virtual Visit APP
|
| Or, open your internet browser and go to https://virtualvisit.saskatchewan.ca/ |
| Open your internet browser and go to https://virtualvisit.saskatchewan.ca/ |
Step 2 - If you have downloaded the SK Virtual Visit APP, the first time you access it, you may see this green screen. Click the Log In or Sign Up button.
Step 3 - Do not enter an email address or password, create an account or log in. At the bottom of the screen, click I have a meeting invite/Join Meeting.
Any device on WEB: |
Mobile device on the APP: |
Step 4 - Whenever prompted, you should Allow both your camera and microphone.
Your prompt may differ slightly from these examples, depending on what device & browser you are using.
Chrome Browser: |
Edge Browser: |
Step 5 - The Join Meeting screen - you are not yet in the video meeting:
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
- It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
- Recommended - test your connection, audio and video equipment by clicking Test Your Connection (on web) / Test Audio and Video (on app). The test takes approximately one minute then will provide results.
- Type in the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
- Add your name to identify yourself - REQUIRED.
- If you want your camera/microphone settings and name saved for next time, check Remember my preferences.
Mobile device on WEB: |
Mobile device on the APP: |
Laptop/computer on web: |
Step 6 - When ready to join the video meeting, click Join/Join Meeting.
Step 7 - You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:
- Waiting for the host to start the meeting – Please stay on this page
- You’re in the right place – We appreciate your patience. You’ll be let in shortly.
- Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
On the APP:
Option 3 - From the Home Screen if Logged Into a 'SK Virtual Visit' Account
Step 1 - Go to the Login screen:
|
Download and open the SK Virtual Visit APP
|
| Or, open your internet browser and go to https://virtualvisit.saskatchewan.ca/ |
| Open your internet browser and go to https://virtualvisit.saskatchewan.ca/ |
Step 2 - Login with your email address and password. If needed, refer to article - 'Account Login and Logout'.
Step 3 - On the Home screen, click Join a Meeting/Join Video Meeting.
Mobile Device on the WEB: |
Mobile device on the APP: |
Laptop/Computer on WEB: |
Step 4 - Whenever prompted, click Allow for both your camera and microphone.
Your prompt may differ slightly from these examples, depending on what device & browser you are using.
Chrome Browser: |
Edge Browser: |
Step 5 - The Join Meeting screen - you are not yet in the video meeting:
- If on the web on any device, you should see yourself in video and see the microphone volume bar moving.
- It is recommended you leave your microphone and camera turned ON, then may turn them OFF once in the video, if required.
- Recommended - test your audio and video equipment by clicking Test Your Connection/ Test Audio and Video. The test takes approximately 1 minute, then will provide results.
- Enter the Meeting ID and Passcode manually from the information provided in your email or SMS text message.
- As you are signed in, there is no need to enter your name. The system automatically retrieves this information from your account.
- If you want your camera/microphone settings and name saved for next time, check Remember my preferences.
Mobile device on WEB: |
Mobile device on the APP: |
Laptop/computer on WEB: |
Step 6 - When ready to join the video meeting, click Join/Join Meeting. If you are not part of the meeting host's clinic, you will have to wait to be admitted into the meeting.
You will be prompted to stay on this page until the meeting host lets you in – the message alternates every 30 seconds:
- Waiting for the host to start the meeting – Please stay on this page
- You’re in the right place – We appreciate your patience. You’ll be let in shortly.
- Thanks for waiting – The meeting hasn’t started, but you’re all set.
On the Web:
On the APP:
Click this link for patients wanting to know How to Join a Virtual Patient Appointment