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How To Join a 'Video Meeting' When Invited

Ev M
Updated

A healthcare provider may send you an invitation to join a video meeting with them.  You may join these video meetings whether you have a 'SK Virtual Visit' account or not, as long as the meeting host allows you in.

The invitation is sent to you by email and includes:

  • meeting title
  • date
  • time
  • quick link (https://...)
  • meeting ID
  • meeting passcode

There are three ways to join:

Option 1:  Using the quick link provided in the invitation email (no 'SK Virtual Visit' account required)

Option 2:  From the 'SK Virtual Visit' Log-In screen (no need to login) https://virtualvisit.saskatchewan.ca/app/?screen=login

Option 3:  From the 'SK Virtual Visit' Home screen (after logging into your account)

 

Option 1 - Using the Quick Link Provided in the Email

Step 1:  Using the same device you are using to attend your video meeting, open the email and click the 'https://...' quick link provided in the email. 

Mobile Device on App:                              Laptop/Computer on Web:

         

If the quick link does not work, copy it, then paste it into the address of a new browser window:

  • Copy it to your clipboard - Highlight the quick link info.  Press Ctrl+C (Windows) or Command+C (Mac) OR right-click on your mouse and choose ‘Copy’.
  • Open your web browser and paste the quick link info into the address bar -  Click into the address bar, press Ctrl+V (Windows) or Command+V (Mac) OR right-click on your mouse and choose ‘Paste’.

Step 2 - When using your mobile device, you may be prompted with this green screen.  If you do not see this green screen or if you are on the web, skip to 'Step 3' below.  If you see this screen, choose either:

  • 'Continue on Web', OR
  • Tap either 'Apple App Store' or 'Google Play Store' and download the 'SK Virtual Visit' app. 

Step 3 - You will be prompted to 'Allow' your camera and microphone for this website.  Click 'Allow' for both.

          

Step 4 - The 'Join a Meeting' screen:

  • You should see yourself in video and see the microphone volume bar moving.  If you do not, you may test your audio and video equipment by clicking ‘Test Audio and Video’.  The test takes approximately 30 seconds and will let you know the quality of your audio and video.
  • The Meeting ID and Passcode will have automatically generated from the information in your email. 
  • Add your name to identify yourself (your name is required).

A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.

Mobile Device on App:                              Laptop/Computer on Web:

          

Step 5 -  When ready to join the video meeting, click 'Join/Join Meeting'.

Step 6 - Wait for the meeting host to 'Admit' you into the meeting. 

As a security measure, the meeting host must allow you access.  Once admitted, you will be taken into the video meeting.  If declined, you will receive the following message. 

If this is a mistake, contact the meeting host to have another invitation sent to you.

mceclip2.png

If you drop from the meeting or 'Leave Call', you may re-enter the meeting, as long as it is still active and has not been 'Ended' by the meeting host.

See this instructional video which covers Option 1 on Mobile:  How to Join a Video Meeting Using a Mobile Device

Option 2 - From the 'SK Virtual Visit' Log-In Screen

Step 1 - If using a mobile device, download the “SK Virtual Visit” app or, if using the web on any device, go to the login screen at https://virtualvisit.saskatchewan.ca/

SK_VIRTUAL_VISIT.jpg

Step 2 - Open the 'SK Virtual Visit' app or the web 'Log In' screen.  

Step 3 - Do not enter an email address or password and do not log in.  At the bottom of the screen, click 'Join Meeting'.

Mobile Device on App:                              Laptop/Computer on Web:

         

Step 4 - You will be prompted to 'Allow' your camera and microphone for this website.  Click 'Allow' for both.

          

Step 5 - The 'Join a Meeting' screen:

  • Type in the Meeting ID and Passcode manually from the information provided in your email. 
  • Add your name to identify yourself (required).
  • A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.  If not, check those boxes.  Important:  whenever prompted always Enable/Allow your microphone and camera.

Mobile Device on App:                              Laptop/Computer on Web:

          

Step 6 - Continue with 'Option 1 - Step 5' above.

 

Option 3 - From the Home Screen if Logged Into Your 'SK Virtual Visit' Account

Step 1 - Log into your 'SK Virtual Visit' account.

Step 2 - On the 'Home' screen, click 'Join Meeting / Invited to a Meeting?'

Mobile Device on App:                           

mceclip6.png       

Laptop/Computer on Web:

Step 3 - You will be prompted to 'Allow' your camera and microphone for this website.  Click 'Allow' for both.

          

Step 4 - The 'Join a Meeting' screen:

  • Type in the Meeting ID and Passcode manually from the information provided in your email. 
  • Add your name to identify yourself (required).
  • A checkmark should have defaulted beside 'Enable microphone and camera...', as well as 'Remember these settings for future meetings'.  If not, check those boxes.  Important:  whenever prompted always Enable/Allow your microphone and camera.

Mobile Device on App:                              Laptop/Computer on Web:

          

Step 5 - Continue with 'Option 1 - Step 5' above.

 

See this instructional video: How to Join a Video Meeting Using a Mobile Device

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