If you have Malwarebytes installed on your computer it may incorrectly block our video provider and cause you to not be able to enter a consultation or video meeting. If that happens, follow these steps:
Step 1 - Close down all of your browsers
Step 2 - Open Malwarebytes - You can usually do this by searching for Malwarebytes and then clicking on the application
Step 3 - Once you have the Malwarebytes window open, click on the gear icon on the right-hand side.
Step 4 - Next, click on 'Allow List'.
Step 5 - Click on 'Add'.
Step 6 - Select on 'Allow a website'.
Step 7 - Paste vonage.proxy.ca.lumeca.com into the 'Add a URL' field and then click 'Done'.
Step 8 - Your list should now have an entry for our video provider. You may also want to add virtualvisit.saskatchewan.ca to your 'Allow List'.
Step 9 - Now re-attempt to attend the meeting or, if you are a clinical user, set up a 'Meet Now' meeting to ensure that the application is now working properly.
Step 10 - If it is your first time using the application you may need to enable Camera and Microphone permissions. Click here for help doing that on an iPad using a browser and click here for help doing that on a laptop or desktop browser.