If you have Malwarebytes installed on your computer it may incorrectly block our video provider and cause you to not be able to enter a consultation. If that happens, follow these steps:
- Close down all of your browsers
- Open Malwarebytes - You can usually do this by searching for Malwarebytes and then clicking on the application
- Once you have the Malwarebytes window open, click on the gear on the righthand side:
- Next, click on Allow List:
- Click on Add:
- Then click on Allow a website:
- Paste vonage.proxy.ca.lumeca.com into the Add a URL field and then click Done.
- Your list should now have an entry for our video provider. You may also want to add virtualvisit.saskatchewan.ca to your Allow List.
- Now reattempt to attend the meeting or, if you are a clinical user, setup a quick meeting to ensure that the application is now working properly.
- If it is your first time using the application you may need to enable Camera and Microphone permissions. Click here for help doing that on an iPad using a browser and click here for help doing that on a laptop or desktop browser.