Patient Appointments - Why is My Patient Not Able to Enter a Scheduled Video Meeting
Lorelie W.
Updated
For security and healthcare privacy, each video meeting, whether scheduled or not, has its own unique meeting link, ID and passcode and should not be used with another patient's appointment. This also prevents a patient or participant to join a meeting at an earlier time, or re-join one they've already attended at a later date/time.
The patient is attempting to access with the wrong meeting link
The meeting link, ID & passcode may be from a previous or future appointment date/time
The meeting link, ID & passcode may have been sent to them in error and belongs to another patient
The meeting host or another member of the same clinic, who were also invited to attend, inadvertently clicked 'Decline' when prompted to 'Admit' or Decline' the patient
Although the patient should be able to re-attempt to join, if 'Decline' was selected more than once, they will get an error.
If necessary, a new meeting will have to be started and new meeting information sent to the patient/ participants.
The meeting host or another member of the same clinic, who were also invited to attend, inadvertently ended the meeting
When 'End Call for All' is selected and confirmed, the meeting is over. The meeting link, ID & passcode are broken and are no longer usable. All participants who are present will be bumped from the meeting and any who attempt to join will receive an error message.
If necessary, a new meeting will have to be started and new meeting information sent to the patient/ participants.
