Patient Appointments - Why is My Patient's Appointment Time Showing up with a Different Time on Their Device?

The 'SK Virtual Visit' platform uses a devices' time zone settings to determine the time that will show up for appointments. If your patient is always seeing a different time for their scheduled appointment, it is very likely that their device's time zone is not set up correctly and is using a system default.

Please have them follow the instructions below to troubleshoot this issue, depending on the type of device they are using.

• Appointment notifications are corrected for the time zone that your patient is in when they log into their account.
• If they have travelled to a different time zone and their device automatically changes to that new time zone, the notification and appointment time will automatically change to reflect the new time zone.  
• Times are corrected to the their device time zone when they last logged in, therefore if they haven't logged into their account since returning to their home time zone, their appointment email will still show the time zone they were in when they last logged in.

On a Macbook

1. On your Mac, choose Apple menu (symbol on upper left-hand corner of screen) > System Settings, click General      in the sidebar, then click Date & Time on the right. (You may need to scroll down.)

2. Set the date and time automatically or manually.

   • Automatically: Turn on “Set time and date automatically,” click Set, then enter a network time server for your region.

   • Manually: Turn off “Set time and date automatically,” click Set, enter the date and time, then click Set.

3. Set the time zone automatically or manually.

   • Automatically: Turn on “Set time zone automatically using your current location.”

   • Manually: Turn off “Set time zone automatically using your current location,” click Set, enter a city in the text field, select the full city name from the list, then click OK.

FOR ADDITIONAL INFORMATION:  https://support.apple.com/en-ca/HT203483 

On a Windows Device

 

To change the time zone on Windows 10, use these steps:

1. Open Settings.
2. Click on Time & Language.
3. Click on Date & time.
4. Use the “Time zone” drop-down menu to select the correct time zone.

   

5. Be sure to save your settings, if given the option to.

Once you complete the steps, Windows 10 will use the selected time zone.

FOR ADDITIONAL INFORMATION:  https://support.microsoft.com/en-us/windows/how-to-set-your-time-and-time-zone-dfaa7122-479f-5b98-2a7b-fa0b6e01b261#:~:text=In%20Date%20%26%20time%2C%20you%20can,%26%20language%20%3E%20Date%20%26%20time 

On an iPhone Device

1. Go to Settings        > General > Date & Time.

2. Turn on any of the following:

   • Set Automatically: iPhone gets the correct time over the network and updates it for the time zone you’re in. Some networks don’t support network time, so in some countries or regions, iPhone may not be able to automatically determine the local time.

   • 24-Hour Time (not available in all countries or regions): iPhone displays the hours from 0 to 23.

FOR ADDITIONAL INFORMATION:  https://support.apple.com/en-ca/HT203483 

On an Android Device

1. Open your phone's Clock app
2. Tap MoreSettings.
   • To pick your home time zone: Tap Home time zone.
   • To automatically update your timezone: Tap Change date & timeSet time zone automatically.
   • To update your timezone based on your location: Tap Change date & timeSet time zone automaticallyUse location to set time zone.
   •  To add a clock for home when you travel to another time zone: Tap Automatic home clock.

FOR ADDITIONAL INFORMATION:  https://support.google.com/android/answer/2841106?hl=en