Adding Biometrics to the Login Process on a Mobile Device

When using the SK Virtual Visit APP, users now add their mobile device biometrics and save valuable minutes when logging in.  

• When you enable biometrics, the password you set when initially creating your account is securely saved.  When logging in on that device, after your biometrics is successfully verified, our app automatically uses that password to log you in.
• If users change their password (under 'Profile' after logging in or from the 'Login' screen before logging in), the biometrics will be disabled.  The next time you log in using the app on your mobile device, you will have to enter your new password, then re-enable biometrics.
• Depending on the biometric features available on a user's mobile device, biometrics may include:
  • Face ID
  • Fingerprint
  • Retina Scan

Step 1 - On your mobile device, download and open the 'SK Virtual Visit' app.

Step 2 - On the Login screen, enter your current login credentials (email address and password).

Step 3 - You will be asked if you would like to enroll in biometrics.  Select 'Yes' or 'No'.

 

 

If 'Yes', you will be guided through the set-up process on your mobile device.

If 'No', you will be directed into the platform.

 

If you chose 'Yes' and completed the setup process, when you get to the SK Virtual Visit APP Login screen, you will have the choice to either,

• 'Log in With Biometrics/Face ID', or
• 'Log in With Password'.

Android Mobile Devices:                                        Apple iOS Mobile Devices:

                

 

If you chose 'No' and initially bypassed Biometrics, you may do so later...

 

Step 1 - Log into your 'SK Virtual Visit' account

Step 2 -

  Clinic User - Click 'Menu' along the bottom dashboard, then choose 'Profile'

  Patient User - Click 'Profile' along the bottom dashboard

Clinic User:                                                                Patient User:

                

Step 4 - Scroll down and click,

• Android - 'Biometrics' then 'Login with Biometrics', or
• Apple iOS - Face ID' then 'Go to Device Settings'.

Android Mobile Devices:                                     Apple iOS Mobile Devices:

          

You will be guided through the set-up process on your mobile device.