If you are connected with more than one clinic or location, choose the correct clinic/location from the drop-down under 'Select Clinic'. If you only work out of one clinic, this drop-down will not appear.
There are two areas within the platform where you can find and enter your consultations:
Area A: 'Consultations' tab > 'Active and Pending'
Area B: 'Schedule' tab
Area A: 'Consultations' tab > 'Active and Pending'
Step 1 - From the left navigation bar, click 'Consultations', then 'Active and Pending'.
Step 2 - Under the filter that allows users to view appointments happening today, or those that have happened in the past or both, choose 'Today'.
Step 3 - Find your meeting. Click ' Enter Meeting'.
Step 4 - Review the messages on the 'Start Meeting?' screen. Click 'Start Meeting' when ready to begin.
Note: The 'Don't Start Yet' button will take you back to your 'Active and Pending' screen.
Step 5 - Wait for the invited participants to arrive. As they do, either 'Admit' or 'Decline' them.
Anyone you decline will receive the following message.
Area B: The 'Schedule' Tab
Step 1 - From the left navigation bar, click 'Schedule'
Step 2 - Choose the View you would like to see your schedule - default is Weekly View.
Step 3 - Find and click on the scheduled meeting that you would like to enter. From here choose the 'Enter Meeting' plus sign . This will take you into the meeting.
Other Video Meeting Features:
1. While the meeting is in progress others may be invited by video and/or by phone:
- By video, click 'Get Join-In Information' at the upper-right of the video screen. Send the meeting invite as needed.
- By phone, click 'Dial In', enter their name and phone number, then click 'Dial In Now'.
2. The meeting host can exclude or remove a participant at any time. That participant will then not be able to rejoin.
3. Completing/leaving the meeting:
- 'End Call for All' - the host completely ends the meeting for all participants (invited participants do not have this feature)
- 'Leave Call' - the host and invited participants may leave and return to the meeting, as long as others remain in it
4. Meeting info, such as type (video/phone), participants, date and a short note (if added after the meeting ends-no personal info should be added here) are stored under 'Meet Now' > 'Past Meetings' for future reference.
The 'Search' criteria includes:
- Participant Name
- Date Range
- Care Team Member (available to clinic support staff only - healthcare providers can only view their own meetings
- Meeting Type