Clinic care team members can receive appointment notifications via email, SMS text message or both.
Each member of the care team configure their own notifications.
Clinic admins configure notifications for the providers they want to receive alerts for, regardless of whether they modified the appointment or another admin did so. They must first select the provider's name from the dropdown.
For new clinic user accounts, email notifications will be set to 'ON' by default:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited to an appointment has declined the invitation
Notifications - Instructional Video
Steps:
- From the left navigation bar, click 'Account', then choose 'Notifications'.
- If you are the clinic admin, you must select the applicable healthcare provider from the drop-down. Providers will not see this dropdown.
Notifications will be sent to the email address and mobile number noted at the top of the screen. (This information was pulled from the account holder’s 'Profile Information'.)
- If the 'Find a Doctor or Provider' feature is enabled for your virtual clinic, you will see the 'Patient Connections' section. If it is not enabled, you will not see this heading.
- 'Check'
the notifications you wish to receive - email, SMS text or both.
- Under ‘Appointments’, 'check'
- Click ‘Save’.