Healthcare providers need to know if a video meeting/consultation is scheduled or cancelled, if they are invited to one by another provider from their own virtual clinic or if one of their colleagues has declined an appointment invitation.
Clinic admins need to know if video meeting/consultation appointments are scheduled or cancelled, if their providers are invited to video meetings/consultations or if someone declined the invitation to an appointment, etc.
'Notification' settings are applied on a per clinic user basis and may be set by either healthcare providers or the clinic admin on the provider's behalf.
New clinical user account 'Notification' settings will be 'ON' by default:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited declined the invitation
Notifications can be received by:
- Email only
- Text only
- Both
Notifications - Instructional Video
To customize notifications:
Step 1 - From the left navigation bar, select 'Account', then click 'Notifications'. Notifications will be sent to the email address and mobile number noted at the top of the screen. (This information was pulled from the account holder’s Profile Information.)
Step 2 - Under ‘Appointments’, 'check' the notifications you wish to receive.
Step 3 – Click ‘Save’
Provider notifications include:
- When an appointment is created
- When an appointment is cancelled
- When you are invited to an appointment
- When an invited provider you invited declined the invitation
Clinic Admin notifications include:
- When an appointment is created
- When an appointment is cancelled
- When a healthcare provider is invited to an appointment by another care team member
- When an invited provider declined an invitation to an appointment
DECLINED APPOINTMENT NOTIFICATION EXAMPLES
Notifications to Clinic Admin / Host Providers - Depending on their Notification Settings:
| Email for Declined One-Time Appointment | Text for Declined One-Time Appointment |
| Email for Declined Recurring Appointments | Text for Declined Recurring Appointment |