With virtual appointments, patients are not always a captive audience and can get distracted. A healthcare provider or his care team can send 'Quick Messages' to scheduled patients from the 'Active and Pending' room before entering a consultation. These are available for scheduled 'Patient Consultations' only (not 'Meet Now video meetings').
Some examples for using quick messages include:
- The clinician/nurse is behind schedule
- The clinician/nurse is ahead of schedule
- The clinician/nurse has been called away and the patient's appointment needs to be rescheduled
This article includes the sections:
Customize Quick Messages
Healthcare providers can customize their own quick messages or support staff can set quick messages for them.
Note: If you work out of more than one clinic or location, select the correct clinic from the 'Select Clinic' drop-down menu (located below your name at the top of the screen).
- From the left navigation bar under 'Clinic', select 'Clinic Settings'.
Support Staff/Office Admin Process:
- Scroll down to 'Quick Messages'.
- Add New
- Search Existing
- Edit Existing
- Remove Existing
- From 'Provider' drop-down, select a particular healthcare provider or leave as 'All' to view the available Quick Messages for all healthcare providers in your clinic.
- Click 'Add Message'
- Under 'Provider', select a particular healthcare provider this new quick message will be for or leave as 'All' to add it for all healthcare providers in your clinic.
- You have an option to add the provider's 'Display Name' into the quick message. To do this, click 'Insert Provider Display Name Variable' in the spot where you want the name to appear.
- Type the new message, then click 'Add Quick Message'.
Healthcare Provider Process:
Scroll down to 'Quick Messages'.
- Add New
- Search Existing
- Click 'Add Message'
- You have an option to add your account 'Display Name' into the quick message. To do this, click 'Insert Provider Display Name Variable' in the spot where you want the name to appear.
- Type the new message, then click 'Add Quick Message'.
Use Quick Messages
- From the 'Active and Pending' screen (under the 'Consultations' tab), click the 'Send Quick Message' icon
on patient consultation bar.
- Click on the drop-down and select a relevant pre-set message from the 'Quick Message' list, then click 'Send Message'.
The patient will receive the message in their consultation chat area. Also, if they have 'notifications' enabled on their device for 'SK Virtual Visit', they will hear an alert.