Clinic Settings - Instructional Video
Your clinic has the option to send patients appointment reminders/notifications. With virtual care patients can become distracted, therefore reminders are beneficial and recommended.
- These are used for scheduled 'Patient Consultations' only, not 'Meet Now meetings'.
- Notification settings are for the entire clinic, not per healthcare provider.
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Notifications can be sent by email, SMS text, both or neither.
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Notifications can be sent when appointments are created, are cancelled or are upcoming.
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Optional preset appointment reminder times include 1 day before, 1 hour before, 15 minutes before and 5 minutes before.
Appointment Times & Times Zones:
| Notifications are received based on a user's set time zone. | If someone is having an issue with an appointment time showing up at (what they believe to be) the wrong time, they should check what their time zone is set to on their device. |
| Notifications are adjusted for the time zone that the person is in when they log into their account. | If a person has travelled to a different time zone and their device automatically changes to that new time zone, the notification (and appointment time under 'Upcoming' or 'In Progress') will automatically change to reflect the new time zone. |
Steps:
- From the left navigation bar, select 'Clinic', then 'Clinic Settings'.
- Use the drop-downs to choose how notifications are to be sent when appointments are created or cancelled (choose one).
- Use the drop-downs to choose how and how often appointment reminders are to be sent to patients (choose one or multiple).
- Click 'X Remove' to remove settings, if required.
- If changes were made, click 'Save' to save your settings.