Private messaging patients can help you or your office administrator/support manage your scheduled patient appointments.
These features are helpful when:
- You are running behind or early
- You become unavailable
- You have entered a virtual consultation and the patient is not responding or stops responding
There are two options available to private message patients:
Option 1: From the 'Active and Pending' room - pre-set 'Quick Message' feature
Option 2: From within the consultation - 'Alert Patient' feature
Option 1 - From the Active and Pending Room
Step 1 - From the 'Active and Pending' room, click the 'Send Quick Message' icon on patient consultation bar.
Step 2 - Click on the drop-down and select a relevant pre-set message from the 'Quick Message' list, then click 'Send Message'.
The patient will receive the message within the consultation chat area. Also, if they have 'notifications' enabled on their device for the 'SK Virtual Visit' app, they will hear an alert.
Option 2 - From Within the Consultation
Step 1 - From within the consultation, if the patient does not respond to your introduction message or stops responding to you, click the red 'Alert Patient' button.
Step 2 - Enter a brief, generic message to alert the patient, remembering not to use personal information (no names or health issue) to ensure privacy. i.e. "Please enter the consultation for your appointment."
Step 2 - Check :
- 'Push Notifications' (sends alert message to consultation chat. If patient has 'notifications' enabled for the SK Virtual Visit app, they will also hear an alert.)
- 'Sms' (sends alert text to patient's cell).
Step 3 - Click ' Alert Patient'.
The patient will receive the alert message.