Once the Clinician is ready to exit the video call, take the following steps:
Step 1 - At the bottom right-hand side of the screen, click the red button labelled 'Leave Call'.
Step 2 - The host, and members of their clinic care team who are present, will see two options:
'End Call for All'- will immediately end the call for the host and all other participants of the video chat. Important: if any of the host's care team members are present, click this option and confirm, they will end the call for everyone. If this happens and the host wishes to continue a video call with their patient, they will have to start a new video call.
'Leave Call' - available to all participants in the video call - the host, patient and others. Important: as long as the host or one of the clinic care team remain in the video chat, it will remain open. All others may 'Leave Call' and return to the video chat.
If only the host and patient are in the call, when the host clicks either 'End Call for All' or 'Leave Call', the video chat will end for them both.
Step 3 - A message will appear on the screen asking to confirm:
- 'End Call for Everyone' - ends the video call for all participants. In patient consultations, you can start and end as many video chats as desired during an active consultation.
- 'Yes, leave call' - if one of the clinic care team still remains in the video call, you will be able to exit the video portion of the consultation then return to it, if necessary.