Initiate the Video Call Within a Patient Consultation

You can start as many video sessions during the active consultation as necessary, adding and preventing participants as desired.

Step 1 - Click ‘Video Chat’ at the top of the chat area.   

Step 2 - Camera/microphone permissions - Check to enable your microphone, camera and remember your preferences (optional) for this video session. 

Step 3 - Prevent/allow certain participants from joining the video by checking/ unchecking this box and checking/unchecking their name.  Checking this box will also prevent anyone who was sent the video URL information from joining the video.

'Prevent Other Consultation Participants From Joining' is UNCHECKED.	'Prevent Other Consultation Participants From Joining' is CHECKED.
'Ev Admin' is checked.  The Admin will have access to the video.	'Ev Admin' is unchecked.  The Admin will not have access to the video.

These examples show a Clinic Admin being, 1) allowed and, 2) prevented from joining the video call: 

Step 4 - When ready, click 'Start Video Chat'.  You will be taken directly into the video. 

Step 5 - If prompted, 'Allow' your camera and microphone on your browser for this website.  If you do not, your device camera/microphone will be blocked.  Note: after allowing here, you may still turn your camera and/or microphone off within the video, if necessary.

Once your patient enables their video and audio and clicks 'Join Video Chat', they will arrive in the video.

Step 6 - If other guests besides the patient have been invited, you will be prompted to allow or decline them access.  Check with your patient before declining someone, as your patient may have invited a family member or caregiver.

Anyone you decline will receive the following message.

See article, "End the Video Call Within a Patient Consultation".