Step 1 - Once yourself and the patient are ready, click ‘Video Chat’ at the top of the chat area.
Step 2 - 'Start Video Chat' screen - note the following features:
- Camera/microphone permissions - Check
to enable your microphone, camera and remember your preferences (optional) for this video session.
- Video Chats Per Consultation - you can start as many video sessions during the active consultation as necessary, adding and preventing participants as desired.
- 'Prevent Other Consultation Participants From Joining' - you may prevent/allow certain participants from joining the video by checking/unchecking this box and checking/unchecking their name. Checking this box will also prevent anyone who was sent the video URL information from joining the video. See the examples below, where a Clinic Admin has been invited into this consultation.
| 'Prevent Other Consultation Participants From Joining' is UNCHECKED. | 'Prevent Other Consultation Participants From Joining' is CHECKED. |
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When ready, click 'Start Video Chat'. You will be taken directly into the video.
Step 3 - If prompted to 'Allow' your camera and microphone on your browser for this website. You must 'Allow/Enable', otherwise your device camera or microphone will be blocked. Note: after allowing here, you may still turn your camera and/or microphone off within the video, if necessary.
Once your patient enables their video and audio and click 'Join Video Chat', they will arrive in the video.
Step 4 - If other guests, besides the patient, have been invited, you will be prompted to allow or deny them access. Check with your patient before declining someone, as your patient may have invited a family member or caregiver.
Anyone you decline will receive the following message.
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