- Clinic Settings - Instructional Video
- Appointment Notifications and Reminders
- Quick Messages - Customizing Them and Using Them
2. Appointment Notifications and Reminders
Your clinic has the option to send patients appointment reminders/notifications. With virtual care patients can become distracted, therefore reminders are beneficial and recommended. These features are only available for 'patient consultations' and not available for 'Meet Now meetings'.
Notification settings are for the entire clinic, not per healthcare provider.
- If someone is having an issue with an appointment time showing up at (what they believe to be ) the wrong time, they should check what their time zone is set to on their device. Notifications are received based on a user's set time zone.
- Notifications are corrected for the time zone that the person is in when they log into their account, therefore if a person has travelled to a different time zone and their device automatically changes to that new time zone, the notification (and appointment time under 'Upcoming' or 'In Progress') will automatically change to reflect the new time zone.
Notifications can be sent by:
- Text
- Both
- Neither
Notifications can be sent when:
- Appointments are created
- Appointments are cancelled
- Appointments are upcoming
Optional preset appointment reminder times include:
- 1 Day Before
- 1 Hour Before
- 15 Minutes Before
- 5 Minutes Before
Step 1 - From the left navigation bar, select 'Clinic', then 'Clinic Settings'.
Step 2 - Use the drop-downs to choose your clinic's notifications and reminders to patients.
Click 'X Remove' to remove settings, if required.
Step 3 - Click 'Save' to save your settings.
If required, you may remove notifications, by clicking the 'x Remove' button.
3. Quick Messages - Customizing Them and Using Them
Customizing Quick Messages:
Healthcare providers can customize their own quick messages or support staff can set quick messages on behalf of doctors here under 'Clinic Settings'. They are accessed and used from the 'Active & Pending' screen.
Step 1 - If you are connected with more than one clinic or location, choose the correct clinic/location from the drop-down under 'Select Clinic'. If you only work out of one clinic, this drop-down will not appear.
Step 2 - From the left navigation bar, click 'Clinic', then 'Clinic Settings'.
Support Staff/Office Administrator Screen:
Scroll down to 'Quick Messages' where a default list will appear.
- Add new Quick Messages
- Search existing Quick Messages
- Edit existing Quick Messages
- Remove existing Quick Messages
From the drop-down under 'Provider' select a particular healthcare provider or leave blank for all healthcare providers in the clinic.
Add Message - Under 'Provider', select a particular healthcare provider or leave blank for all healthcare providers in the clinic.
When creating a new message for 'All' providers, you have an option to add a provider's name into the quick message. To do this, click 'Insert Provider Display Name Variable' in the spot where you want their name to appear. Type the new message, then click 'Add Quick Message'.
Healthcare Provider Screen:
Scroll down to 'Quick Messages'.
- Add new Quick Messages
- Search existing Quick Messages
Using Customized Quick Messages
Step 1 - From the 'Active and Pending' screen (under the 'Consultations' tab), click the 'Send Quick Message' icon 
on patient consultation bar.
Step 2 - Click on the drop-down and select a relevant pre-set message from the 'Quick Message' list, then click 'Send Message'.
The patient will receive the message within the consultation chat area. Also, if they have 'notifications' enabled on their device for the 'SK Virtual Visit' app, they will hear an alert.
Additional Information
Customize & Use 'Quick Messages' to Patients
What Do I Do If I Am Running Late for My Scheduled Patient Consultations?