Once you have completed your patient consultation, it should be 'Archived'. It is recommended that you continue to use your clinic's EMR for all chart notes, forms and follow-up patient care, however notes may be added within the patient consultation, if desired.
Important Note: Completed consultations that have not been Archived by the clinic can be confusing to your patients when they log into their SK Virtual Visit account. Unarchived appointments remain under the 'In Progress' section on your patient's end. However, once Archived, your patients will see them under the 'Completed' section.
Example of Patient View:
Step 1 - Above 'Patient Information' on the consultation screen, click on the drop-down menu labelled 'Active'.
- Pending Imaging
- Pending Labs
- Referred to Specialist
- Pending Other
- Cancel Consultation
- Archive Consultation
Step 2 - Click 'Archive Consultation'.
Step 3 - Confirm 'Yes, archive consultation'.
The consultation will remain in the 'Active and Pending' section for approximately 3 hours. This allows time for further action, if any is required.
After the 3-hour wait period, the consultation will be closed and can be searched for in the 'Search for Consultations' section under the 'Consultations' tab.
Note: The status of a consultation may also be changed within the 'Active and Pending' room, if required, by either the healthcare provider or their support staff.