The Pre-Call Test is a brief check of your device and takes approximately 30 seconds.
- Connectivity to internet and servers
- Internet Browser
- Bitrate Statistics - speed of data transfers (the higher the better)
It is advisable to perform a 'Pre-Call Test' each time you log into 'SK Virtual Visit' to ensure everything is working properly on your laptop or computer before you join your virtual appointment. This is especially important if you have had any changes in your technical equipment or internet service providers.
Please ensure your device is properly connected to the internet before starting the test.
Step 1 -
On the app (mobile device): From the bottom bar, select 'Menu', then click 'Pre-Call Test'.
On web (laptop/computer): From the left navigation bar, select 'Account', then click 'Pre-Call Test'.
Step 2 - Review the screen, then click 'Start Test'.
The test will last for approximately 30 seconds, then will close automatically.
If the Pre-Call test results are good, you can proceed to join your virtual consultation or meeting.
If the Pre-Call test fails or the results are bad:
- Make sure other applications on your computer are closed
- Double-check your internet connection
- If possible, use an ethernet or wired connection instead of wireless
- Make sure your microphone and camera are plugged in and set as a system default.
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON A MACBOOK: https://support.apple.com/en-ca/guide/mac-help/mchlp2567/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON A MACBOOK: https://support.apple.com/en-ca/guide/mac-help/mchlf6d108da/mac
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR AUDIO ON WINDOWS: https://support.microsoft.com/en-us/windows/fix-sound-or-audio-problems-in-windows-73025246-b61c-40fb-671a-2535c7cd56c8
FOR ADDITIONAL INFORMATION ON HOW TO CHECK YOUR CAMERA ON WINDOWS: https://support.microsoft.com/en-us/windows/how-to-use-the-camera-app-ea40b69f-be6a-840e-9c8c-1fd6eea97c22