Decline an Invitation to Join Another Provider's Patient Consultation

At the time patient consultations are being scheduled, healthcare providers or clinic admins acting on their behalf, may invite other providers from the same virtual clinic to join in.

Those invited providers can decline their invitation within the platform after logging into their SK Virtual Visit account.

Decline an Invitation to a Patient Consultation

Appointment Notification Settings

Sections in this article include:

DECLINE A CONSULTATION INVITATION

Step 1 - Select the scheduled patient consultation from either the:

• 'Schedule' tab > 'Week' or 'Day' view, or
• 'Consultations' tab > 'Active and Pending' screen

Step 2 - Click the red 'X' or 'X Decline Consultation'.

'Schedule' Tab:

'Consultations' Tab:

IMPORTANT - AFTER THE HOST ENTERS AND STARTS THE CONSULTATION - the 'Decline' button will change to 'Leave Consultation'.  

• You may proceed, as the consultation will not be affected.

If recurring appointments were scheduled, you will have the option to decline all in the series or just the one you are on.  

• Under the 'Schedule' tab, find the scheduled consultation, then select either 'Decline This Consultation Only' or 'Decline All Consultations in This Series'.

From 'Schedule' Tab - Decline Single or Recurring Appointments:

Single Appointment                                                             Recurring Appointments

       

From 'Consultations' Tab - Decline Single Appointment Only:

A green banner will confirm that the invitation is declined.

APPOINTMENT NOTIFICATIONS SETTINGS

Clinic care team members can receive notifications when an invited colleague declines their invitation to a consultation.

• Notifications will be sent to the email address and mobile number noted at the top of the screen.  This information is pulled from the account holder’s 'Profile Information'.

     

• Notifications can be received by email, SMS text message or both.

       

• Each member of the care team configure their own notifications.

To customize notifications:

Step 1 - From the left navigation bar, select 'Account', then click 'Notifications'.  

Step 2 - If you are the Clinic Admin, select the provider's name from the drop-down list.  Providers will not see this dropdown.

Step 3 - Under ‘Appointments’, 'check'  the notifications you wish to receive.

Step 4 – Click ‘Save’

Notifications include:

• When an appointment is created
• When an appointment is cancelled
• When the provider is invited to another host's appointment
• When an invited provider you invited declined the invitation