The mobile app only serves as an extension of the web platform and does not include all available features. To access all platform features, including screen sharing, we recommend using the web version on a desktop or laptop workstation.
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- Request a 'SK Virtual Visit' account See article - Request an Account to use SK Virtual Visit |
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- Be invited by email to join a virtual clinic - On the web using a desktop or laptop computer, create your account - Join the virtual clinic you are invited to See article: Create Your Account & Join Your Clinic |
Download the 'SK Virtual Visit' APP / Log Into Your Account / Get Started |
Note: The screenshots displayed below might exhibit slight variations compared to what you observe on your mobile device, because of differences in device design and screen resolution. Nevertheless, the functionality remains consistent across all devices, ensuring the same user experience, regardless of your chosen device.
Download the SK Virtual Visit APP / Log Into Your Account / Get Started
Step 1 - Go to either the Apple App Store or Google Play store, search for 'SK Virtual Visit' and Download/Install:
- Apple App Store for Apple mobile cell phone and tablet products
- Google Play Store for Android mobile cell phone and tablet products
Apple App Store screenshot: |
Google Play Store screenshot: |
Step 2: Once downloaded, click ‘Open’ from either the Store OR click the icon on your screen.
Apple App Store screenshot: |
Google Play Store screenshot: |
Mobile Device screen icon: |
Step 3 - Initially, after downloading and first opening the app, you will see this green screen. Click the 'Log In or Sign Up' button.
This screen will only appear the first time you use the APP. Afterwards you will be taken directly to the Login screen after opening the app.
Step 4 - Enter your 'SK Virtual Visit' clinic user account login credentials (email address and password), then click 'Login'.
Step 5 - You will be asked if you would like to enroll in biometrics. Select 'Yes' or 'No'. See article - Adding Biometrics to the Login Process on a Mobile Device
Step 6 - You will be directed to the 'Home' screen. Press 'Home' along the bottom of the screen at any time, to return to the 'Home' screen.
Step 7 - If you are connected with more than one virtual clinic, you must select the clinic you are currently working in.
Click the drop-down arrow beside the clinic name at the top of the 'Home' screen, then choose your clinic.
On Apple devices: |
On Android devices: |
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The selections appear at the bottom of the screen. After making a selection, tap ‘Return’. |
The selections appear at the top of the screen. Simply tap the clinic name to select it. |
Run the 'Pre-Call' Test
The Pre-Call Test is a brief 1-minute check of your device’s camera, microphone and connectivity. Note: ALWAYS 'Allow/Enable' your device's camera and microphone.
It is recommended you run this test each time you log into the ‘SK Virtual Visit’ APP (or more often if desired) to ensure everything is working properly on your device before you begin virtual sessions.
Step 1 – Click 'Menu’ along the bottom of the screen, then select ‘Pre-Call Test’.
Step 2 – Review the ‘Test Audio/Video Quality’ screen, then click ‘Start Test’.
Step 3 - The first time you use the 'SK Virtual Visit' app and run the 'Pre-Call Test', you will be prompted for permissions to your camera and microphone.
Note: If you have done this previously and you see 'Allowed' for both camera and microphone, skip to 'Step 4'.
- Click ‘Not Allowed’ for each, then 'OK' (Apple devices) or 'Allow' (Android devices).
Note: this can also be done under your 'Device Settings'.
Step 3 - Both Camera and Microphone should say 'Allowed'. Once they do, click 'Next' or 'Done’.
Step 4 – If prompted again, 'Start Test', otherwise the test will proceed. Ensure your device is on a stable surface and speak, so your camera and microphone are tested properly.
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Step 5 – After receiving a successful test, Go Back to the 'Menu’ screen by clicking the (on Apple devices) or
(on Android devices) in the upper-left corner of the screen.
Step 6 - Press ‘Home’ along the bottom of the screen, to return to the ‘Home’ screen.
Join a Meeting You Have Been Invited to as a Guest/Participant
Note: The meeting host and care team members from the same virtual clinic who have also been scheduled to attend, should access scheduled meetings from the 'Consultations' tab after logging into their SK Virtual Visit account. |
How to Join or Start a Video Meeting using a Mobile Device - Instructional Video
Step 1 - On the 'Home' screen, click 'Join Video Meeting'.
Step 2 – The ‘Video Meeting’ information screen:
- Manually type in the Meeting ID and Passcode you received.
- Enable your 'microphone and camera'. These permissions grant camera and microphone access within the video itself. Note: you may receive additional prompts for the APP/web browser to access your microphone and camera. Always Enable/Allow these whenever prompted.
- If you did not run the 'Pre-Call Test', it is recommended that you test your audio and video equipment here, prior to joining the meeting. Click ‘Test Audio and Video’, then continue with the instructions above under, 'Run the Pre-Call Test'.
- When ready, click ‘Join Meeting’.
Step 3 – If you are a care team member who is part of the host’s virtual clinic and entering the meeting when logged into your account, you will automatically enter the video meeting.
If you are an invited patient or participant, you will have to wait for the meeting host to 'Admit' you into the meeting.
Once admitted, you will enter the video meeting.
On Apple devices: |
On Android devices: |
Video Features (bottom of screen) - Tap to use each feature:
- X Leave Call (leave video – see below)
- Mute/Unmute (own audio)
- Camera (turn own video off/on)
- Flip Camera (flip camera front/back)
Video Features (3 dots on top-right of the video screen) - Click the '3 dots' to see the available features:
Note: The features available to you will depend on whether you are the meeting host, a member of their virtual clinic or are an invited guest/participant.
- 'View Participants' - available to ALL participants- a list of everyone in the video
- 'Mute All Participants' - available to video host and members of their virtual clinic
- 'Dial In' - available to video host and members of their virtual clinic -dial participants in by phone audio (no video)
- 'View Text Chat' - available to ALL participants
Participants from Host’s Virtual Clinic: |
Participants from Outside Host’s Virtual Clinic: |
Step 4 - 'Leave vs End' the video call - there are two options to choose from:
- 'Leave Call'- available to all participants - Allows participants to leave the video and re-enter it, as long as the video is still active and they are allowed re-entry.
- 'End Call for All' - available to host and members of the host's virtual clinic - Ends the video meeting for everyone.
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Tap 'X Leave Call' |
Make your selection |
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Confirm 'Leave Call' |
Confirm 'End Call For All' |
Start an 'On-Demand' Video Meeting
Step 1 - On the 'Home' screen, click 'Start New Meeting'.
Step 2 -
- Check to enable your microphone and camera for use within the video itself.
- When ready, click 'Start Video Meeting'.
Step 3 - If prompted for the APP/web browser to access your microphone and camera, always 'Enable/Allow'.
Step 4 - The Meeting Information Screen - Choose one of the three options available to send your participant(s) the meeting information:
- 'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
- 'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
- 'Invite via Email' - opens your device's default email platform to send all 'Meeting Information'. All meeting invitation information will automatically generate into the body of the email.
Note: You will require your participant's correct email information.
Note: You can also access the 'Meeting Information' at any time during the meeting, by clicking the '3 dots' on the top-right of the screen and selecting 'Get Join-In Information'.
Step 5 - Once the invitation has been sent to your participant(s), wait for them to arrive.
Invited participants who part of your virtual clinic, will automatically enter the video meeting.
- You must either 'Admit' or 'Decline' those who are not part of your virtual clinic.
Video Features (bottom of screen) - Tap to use each feature:
- X Leave Call (leave video – see below)
- Mute/Unmute (own audio)
- Camera (turn own video off/on)
- Flip Camera (flip camera front/back)
Video Features (3 dots on top-right of the video screen) - Click the '3 dots' to see the available features:
Note: The features available to you will depend on whether you are the meeting host, a member of their virtual clinic or are an invited guest/participant.
- 'View Participants' - available to ALL participants- a list of everyone in the video
- 'Mute All Participants' - available to video host and members of their virtual clinic
- 'Dial In' - available to video host and members of their virtual clinic -dial participants in by phone audio (no video)
- 'View Text Chat' - available to ALL participants
- 'Get Join-In Information' = the 'Meeting Information' to email to invited participants
Step 6 - 'Leave vs End' the video call - there are two options to choose from:
- 'Leave Call'- available to all participants - Allows participants to leave the video and re-enter it, as long as the video is still active and they are allowed re-entry.
- 'End Call for All' - available to host and members of the host's virtual clinic - Ends the video meeting for everyone.
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1. Tap 'X Leave Call' |
2. Make your selection |
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Confirm 'Leave Call' |
Confirm 'End Call For All' |
Step 7 - 'Video Meeting Summary' - the host may add a meeting note, if desired.
When complete, click 'Done'.
Start a 'Scheduled' Video Meeting
Step 1 - On the bottom of the ‘Home’ screen, click 'Consults'. You will be directed to the ‘Active and Pending’ screen:
Step 2 - You have the options to see scheduled meetings for 'Past & Today', 'Today', or ‘Past' by clicking the drop-down arrow near the top of the screen.
On Apple devices,
On Android devices, they
On Apple devices: |
On Android devices: |
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The selections appear at the bottom of the screen. After making a selection, tap ‘Return’. |
The selections appear at the top of the screen. Simply tap on one to select it. |
Step 3 - Within each scheduled meeting frame, there are 3 dots.
When you tap the ‘3 dots’, you will see options, such as:
- 'Get Join-In Information' (info to send to guests being invited to attend)
- 'View Participants' (those who are invited to this meeting)
- 'Cancel/Decline Meeting' (‘Cancel’ if you are the host or admin/’Decline’ if you are an invited participant or their admin)
Step 4 - Get Join-In Information - Choose one of the three options available to send your participant(s) the meeting information:
- 'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
- 'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
- 'Invite via Email' - opens your device's default email platform to send all 'Meeting Information'. All meeting invitation information will automatically generate into the body of the email.
Note: You will require your participant's correct email information.
Step 5 - Tap onto the meeting, when you are ready to join.
Step 6 -
- Check to enable your microphone and camera for use within the video itself.
- When ready, click 'Start Video Meeting'.
Step 7 - If prompted for the APP/web browser to access your microphone and camera, always 'Enable/Allow'.
Step 8 - Wait for your participant(s) to arrive.
- Invited participants who part of your virtual clinic, will automatically enter the video meeting.
- You must either 'Admit' or 'Decline' those who are not part of your virtual clinic.
Video Features (bottom of screen) - Tap to use each feature:
- X Leave Call (leave video – see below)
- Mute/Unmute (own audio)
- Camera (turn own video off/on)
- Flip Camera (flip camera front/back)
Video Features (3 dots on top-right of the video screen) - Click the '3 dots' to see the available features:
Note: The features available to you will depend on whether you are the meeting host, a member of their virtual clinic or are an invited guest/participant.
- 'View Participants' - available to ALL participants- a list of everyone in the video
- 'Mute All Participants' - available to video host and members of their virtual clinic
- 'Dial In' - available to video host and members of their virtual clinic -dial participants in by phone audio (no video)
- 'View Text Chat' - available to ALL participants
- 'Get Join-In Information' = the 'Meeting Information' to email to invited participants
Step 9 - 'Leave vs End' the video call - there are two options to choose from:
- 'Leave Call'- available to all participants - Allows participants to leave the video and re-enter it, as long as the video is still active and they are allowed re-entry.
- 'End Call for All' - available to host and members of the host's virtual clinic - Ends the video meeting for everyone.
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1. Tap 'X Leave Call' |
2. Make your selection |
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Confirm 'Leave Call' |
Confirm 'End Call For All' |
Step 10 - 'Video Meeting Summary' - the host may add a meeting note, if desired.
When complete, click 'Done'.
Start a Phone Meeting
- Begin a Phone Meeting Between Yourself and One Other Person -
How to Start a Phone Meeting using a Mobile Device - Instructional Video
Step 1 - On the 'Home' screen, click 'Start a Phone Meeting'.
Step 2 - Review the information on the screen.
Step 3 - Enter the patient or participant's phone number and your phone number. Note: your number always remains hidden from the person being called.
Step 4 - Click 'Continue/Start Phone Meeting'.
Step 5 - The system will call you first. Answer and wait on the line for your patient/ participant to connect.
View Past Meetings
- Search for Past Video and Phone Meetings You Have Participated In -
Step 1 - On the 'Home' screen, click 'Past Meetings'.
Your most recent video and phone meetings will display on the screen OR you may Search using the ‘Search’ field at the top of the screen.
Once located, click onto the meeting you wish to review. A brief ‘Note’ may be added, if needed.
The ‘Menu’ Tab Features
Step 1 – On the bottom of the ‘Home’ screen, click 'Menu’.
The following features are available:
| PROFILE |
Information you entered when creating your account. You may change your Profile Picture, Display Name, or Password only. All other changes must be made by contacting your HSP.
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| PRE-CALL TEST |
This brief test checks your internet connectivity, your device’s camera and microphone and quality.
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PERMISSION SETTINGS |
Camera, microphone and notification settings |
| SUPPORT |
Support contact information via Chat, Phone Call or Email as well as our Zendesk support.
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| ACCESS AND USE POLICY | The SK Virtual Visit Clinic User Policy, agreed to when creating your account. |
| APPLICATION VERSION | The SK Virtual Visit version you currently have installed on your device. |
| LOGOUT | Logout of your SK Virtual Visit account – Recommended Action. |