The meeting hyperlink may break or the meeting 'Join-In Information' may no longer work for one of the following reasons:
- The meeting host prematurely clicked & confirmed 'End Call For All'.
- Other clinic care team members, who are participants in the meeting, clicked 'End Call For All'.
- The host denied the patient/participant access into the meeting.
- A technical issue occurred (Wi-Fi disconnected, power outage/surge, a sudden traffic increase on your local network) that lasted longer than 20 minutes.
Step 1 - Navigate to the 'Meetings' screen from either:
- The 'Clinic' tab, then 'Meet Now', or
- The 'Meet Now' tab
Step 2 - Click 'Start Video Meeting'.
Step 3 - You will see a preview of your video and audio.
Step 4 - When ready, click 'Start Meeting'.
The Meeting Information Screen - Choose one of the three options available to send your participant(s) the new meeting information:
- 'Copy' - The copied information includes the web URL link ('https...') only, which you must 'paste' into the body of any email platform you choose to use.
- 'View Meeting Invitation' - opens a screen that displays all the Meeting Invitation info, including the web URL link, Meeting ID and Passcode, date and time (if a scheduled meeting), and instructions, which you must 'Copy' & paste into the body of any email platform you choose to use.
- 'Invite via Email' - opens your computer's default email platform to send all 'Join-in Information'. All meeting invitation information will automatically generate into the body of the email.
The participants will be notified by email with instructions.
Step 5 - Once the new invitation has been sent to your participant(s), wait for them to arrive. As they do, 'Admit' them.
Note: all invited participants, including the patient, will only be granted access when 'admitted' by the host. If they are declined access into the meeting, they cannot rejoin.